1. Increasing the uptake of benchmarking in the public sector

    January 6, 2018 by ahmed

    3rd progress sharing day 1

    The 3rd Progress Sharing Day of the 2nd cycle of Dubai We Learn Excellence Makers projects was held on 17 December 2017. This was an opportunity for 11 Dubai government entities to share progress on the benchmarking projects that they started in April 2017.The 11 benchmarking projects are:

    Dubai Civil Aviation Authority (DCAA):
    To raise awareness of the importance of Remotely Piloted Aircraft System (RPAS) registration to aviation safety and security with the purpose of increasing RPAS registrations from approximate 1100 in November 2017 to 4000 by December 2018 and to 8000 (by 30 April 2019).

    Dubai Corporation for Ambulance Services (DCAS):
    To develop and implement a world-class performance management system for ambulance services.

    Dubai Customs:
    To identify best practice in the Client Accreditation process, improve the Client Accreditation Program and set with 2 pilot entities from the Dubai Government the standards and benefits for the Dubai Accredited Client Program by March 2018.

    Dubai Electricity and Water Authority (DEWA):
    To identify and implement best practices in idea generation to improve employee engagement rate with the AKFARI Idea Management System from 20% in 2017 to a minimum of 40% by April 2018. Improving the Quality of the Ideas & Implementation Rate by 50%.

    Dubai Government Human Resource (DGHR):
    Launching Dubai Government HR Think Tank for future shaping, research-driven decision making and pioneering HR’s role for Dubai government.

    Dubai Health Authority (DHA):
    Within one year to develop & start implementing Dubai Diabetes prevention framework based on worldwide best practices to reduce the % of Pre-Diabetics adults from 15.8% (2017) to 12.5% (by 2021).

    Dubai Municipality:
    Identify and implement best practices in managing, sharing, and utilizing knowledge across the organization through an effective Knowledge & Innovation Hub that is able to create a robust base for innovation and increase the utilization rate of knowledge sources.

    Dubai Police:
    To find and implement best practices in vehicle fleet maintenance in order to improve productivity of Dubai Police Mechanical Works department to world class target or levels.

    General Directorate of Residency and Foreigners Affairs Dubai (GDRFA):
    To identify and implement best practices in enriching a “Positive Energy Culture” at General Directorate of Residency & Foreigners Affairs-Dubai.

    Knowledge and Human Development Authority (KHDA):
    To identify and implement best practices in transforming a traditional management system to a self-managed system by 2021, that engages, empowers, and enlightens employees leading to elevated levels of employee happiness, innovation and productivity. Inspired by Sheikh Mohammed bin Rashid al Maktoum “we are building a new reality for our people, a new future for our children, and a new model of development.

    Public Prosecution:
    Our aim is to increase to the applications submitted electronically by cases parties from 75% to 85% with a focus on increasing App usage and to improve the electronic services provided to the applicant by March 2018.

    All project team have been using the TRADE benchmarking methodology to find and implement best practices. Currently, most teams are at the Acquire stage of TRADE searching for best practices within Dubai, UAE, and internationally. The TRADE methodology consists of five stages;

    1. Terms of Reference – plan the project: This stage involves selecting the aim of the project, forming a project team and developing the Terms of Reference (TOR). The Terms of Reference provides the foundation for a successful project.
    2. Research current state: The second stage involves researching the extent of the current problem/issue and identifying and understanding the current practices.
    3. Acquire best practices: This stage involves identifying which organisations are likely to have superior practices and finding out what they do differently. Various methods can be used for learning from other organisations such as internet research, surveys and site visits.
    4. Deploy – communicate and implement best practices: This stage involves communicating best practice findings from the Acquire Stage to the relevant stakeholders, deciding what should be changed with the current practice/process and implementing the changes.
    5. Evaluate – evaluate the benchmarking process and outcomes: This stage is designed to make sure the project has delivered the expected benefits that were outlined in the Terms of Reference. It involves undertaking a cost and benefits analysis and a review on how well each stage of the benchmarking project was undertaken so that this learning can be applied to future projects.

    One advantage from having multiple benchmarking projects in Dubai We Learn is that the teams can help each other. For instance, there have been a number of benchmarking visits conducted between the teams and sharing of knowledge on how to conduct benchmarking projects. For example, Dubai Health Authority are leveraging off General Directorate Residence and Foreign Affairs project on positive energy as a means to assist their own project on diabetes prevention. They are evaluating how “positive energy” activities could be used to change the eating and well-being behaviour of pre-diabetics.

    3rd progress sharing day 2Dr Robin Mann addressing the 11 project teams

    In the next 3 months, the project teams will be finishing the remaining stages of their projects and submitting a benchmarking report for evaluation.

    Dubai We Learn is a Dubai Government Excellence Programme (DGEP) initiative that is run in partnership with the Centre of Organisational Excellence Research (COER), New Zealand. For more information about this initiative refer to the recently published Dubai We Learn book.

    If you work for a Dubai government entity and would like to put forward a project for the 3rd cycle of Dubai We Learn to start in September 2018 please contact Ahmed Abbas ahmed@bpir.com, for an application form.


  2. Dubai We Learn book launch – 13 benchmarking success stories

    December 26, 2017 by ahmed

    DWL Book

    On Sunday 17 December 2017, the Dubai Government Excellence Programme (DGEP) and the Centre for Organisational Research (COER) celebrated the publication of their book titled “Achieving performance excellence through benchmarking and organisational learning”. The book describes Dubai We Learn’s Excellence Makers Program and showcases 13 successful benchmarking projects undertaken by Dubai government entities from 2015 to 2016. The benchmarking projects focussed on a broad range of issues including innovation, employee happiness, smart government, purchasing, knowledge management and building employee competencies and skills.
    The book summarises how the projects were undertaken, results achieved, lessons learnt and key success factors. Dr Robin Mann, Founder of COER, explained at the launch that, “The purpose of the book is to show how benchmarking can be used to instigate change and produce major breakthroughs in performance. It aims to encourage more Dubai government entities to start their own benchmarking projects and conduct them in a structured way utilising the TRADE best practice benchmarking methodology. In addition, the book shares some fantastic best practices that can immediately be learnt from“.

    DWL1Book

    All projects used the TRADE Best Practice Benchmarking methodology to manage their projects and identify and implement best practices. On average projects identified between 30 to 99 potential actions to implement with savings and benefits for the Dubai government and citizens in the millions of dollars. Four of the projects achieved 7 star status for their role model application of the TRADE methodology.

    TRADE stages

    Dr. Ahmed Nuseirat, General Coordinator of DGEP, closed the book launch by saying, “The benchmarking projects are helping Dubai government entities to become world-leaders in public service. Due to the success of the Dubai We Learn initiative we are already looking forward to a 2nd volume of the book in 2018“.

    The book can be downloaded from here.

    Presentation video clips from each benchmarking project are available in the www.bpir.com’s Award winner reports section. Join BPIR to access the reports and many other features.

    Sign-up up to COER’s newsletter to receive future updates on COER’s work.


  3. Boosting knowledge sharing between government entities

    October 2, 2017 by ahmed
    DWL092017a

    The 11 “Dubai We Learn” project teams

    The 2nd Progress sharing day (Learning summit) of Dubai We Learn was held on 18 September 2017. In the opening speech, HE Dr. Ahmed Nuseirat, General Coordinator of DGEP, encouraged the teams to achieve world-class performance in their projects, and praised the progress made by teams so far.

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    One of the aims of the Dubai We Learn initiative is to promote knowledge sharing and collaboration between government entities. To achieve this, each of the 11 projects teams gave a 10 minute presentation to share their project progress. Discussions then followed between the teams on how they could assist each other.

    Since it has been five months since the launch of the projects, most of the teams have finished the Research stage of the TRADE benchmarking methodology – this is the methodology they are using to find and implement best practices. The main task of the Research stage is to gain a better understanding of the area of focus to be benchmarked through undertaking a detailed analysis of current processes and performance. As a result, some of the projects went from a specific to a broader aim, while some others went from a broader to more specific aim. The next step is the Acquire stage, where teams are looking for best practices from other organisations, this is mainly done through desktop research and benchmarking visits. Some teams took the opportunity of the relationships developed with other teams and have already conducted some benchmarking visits.

    The following shows the latest aim of each project:

    Dubai Civil Aviation Authority (DCAA):
    To identify and implement best practices in increasing the awareness Remotely Piloted Aircraft System (RPAS) services provided by the DCAA.

    Dubai Corporation for Ambulance Services (DCAS):
    To develop and implement a world-class performance management system for ambulance services.

    Dubai Customs:
    To identify with pilot entities from the Dubai Government best practices in the Client Accreditation process, set standards and benefits for the program with a view to start implementing the Dubai Accredited Clients Program across the pilot entities from February 2018.

    Dubai Electricity and Water Authority (DEWA):
    To identify and implement best practices in idea generation to improve employee engagement rate with the AKFARI Idea Management System from 20% in 2017 to a minimum of 40% by April 2018. Improving the Quality of the Ideas & Implementation Rate by 50%.

    Dubai Government Human Resource (DGHR):
    Launching Dubai Government HR Think Tank for future shaping, research-driven decision making and pioneering HR’s role for Dubai government.

    Dubai Health Authority (DHA):
    Within one year to develop and start implementing Dubai Diabetes prevention framework based on worldwide best practices to reduce the prevalence of Diabetes from 19.3% to 16.3% in 2021.

    Dubai Municipality:
    Identify and implement best practices in managing, sharing, and utilising knowledge across the organisation through an effective Innovation Hub that can create a robust base for innovation and increase the utilisation rate of knowledge sources.

    Dubai Police:
    To find and implement best practices in vehicle fleet maintenance in order to improve the productivity of Dubai Police Mechanical Works department to world-class levels.

    General Directorate of Residency and Foreigners Affairs Dubai (GDRFA):
    To identify and implement best practices in enriching a “Positive Energy Culture” at GDFRA.

    Knowledge and Human Development Authority (KHDA):
    To identify and implement best practices in transforming the way we work into a self-managed system that engages, empowers, and enlightens employees leading to elevated levels of employee happiness, innovation and productivity. Inspired by Sheikh Mohammed bin Rashid al Maktoum, “we are building a new reality for our people, a new future for our children, and a new model of development.

    Public Prosecution:
    To increase the number of the applications submitted electronically to more than 70% and to improve the electronic services provided to the applicant by March 2018

    If you have information that can assist any of these projects we would be pleased to hear from you.

    For more information about this initiative, download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  4. What is the link between positive energy, diabetes prevention, ambulance service KPIs and an innovation hub?

    June 23, 2017 by ahmed

    The answer to the question is that all of these are the topics for benchmarking projects that are being conducted by Dubai government entities as part of the initiative Dubai We Learn. This initiative is led by the Dubai Government Excellence Programme (DGEP) “Dubai We Learn” in partnership with the Centre for Organisational Excellence Research (COER). In April 2017, 11 project teams from 11 government entities began their benchmarking projects which were expected to take one year. Two months later on the 11 June 2017 the project teams came together to give a 10-minute presentation on the progress of their benchmarking projects.

    The 11 “Dubai We Learn” project teams

    To maximise the engagement and learning of the participants the audience were invited to vote on which two teams they believed had made the most progress with their projects. A panel of judges selected another two teams and then one winner was selected.

    Dr Zeyad El Kahlout, Quality and Excellence Advisor, DGEP, coordinating the voting activity

     

    The Panel of judges, from left Ahmed Abbas, Dr. Robin Mann, Prof. Dotun Adebanjo

    The team judged to have made most progress was from the General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) with its project to “To identify and implement best practices in enriching a positive energy culture”. The other three government entities recognised for their progress were:

    • Dubai Health Authority for their project which aims to identify and implement best practices in the prevention of diabetes.
    • Dubai Corporation for Ambulance Services for their project which aims to develop and implement a world-class performance management system for ambulance services.
    • Dubai Municipality for their project which aims to Identify and implement best practices in managing, sharing, and utilising knowledge across the organization.

    The four teams that were recognised with HE Dr. Ahmed Nuseirat, General Coordinator of DGEP and Dr Robin Mann, COER

    The General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) aims to understand what is meant by a positive energy culture and how such a culture can support innovation and employee happiness. Currently, GDRFA is working on analysing the current status of positive energy at GDRFA, which includes analysis of key contributors toward a positive energy culture within the organisation. The next step for GDRFA will be studying the concept of positive energy on a personal and organisational level, this is to understand the environment needed for a positive energy culture to thrive.

    In the next few months, the teams will be looking for benchmarking partners to learn from. Are you implementing a best practice in any area related to the 11 projects below? If so, we would like to hear from you. Please email ahmed@bpir.com for more details.

    Government entity Project title
    Dubai Civil Aviation Authority Happy Skies
    Dubai Corporation for Ambulance Services Treat the patient not the Clock
    Dubai Customs Dubai Accredited Clients
    Dubai Electricity and Water Authority AFKARI Ideas Management System
    Dubai Health Authority Prevention better than Cure
    Dubai Human Resources Department Launching a Dubai Government HR Think Tank
    Dubai Municipality Innovation Hub
    Dubai Police Call Of Duty: Police Edition
    Dubai Public Prosecution A Smarter Public Prosecution Services
    General Directorate of Residency and Foreigners Affairs Dubai Positive Energy
    Knowledge and Human Development Authority Holacracy Safari

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  5. Launch of the 2nd cycle of Dubai We Learn government projects

    May 25, 2017 by ahmed

    2017 projects

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector. Due to the tremendous success of the 1st year of this initiative a 2nd cycle of benchmarking projects was started in April 2017. The 2nd cycle consists of the mentoring of 11 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource, www.BPIR.com, for all 37 government entities.

    The projects selected are shown below:

    Government Eentity Project Name
    Dubai Civil Aviation Authority Remotely Piloted Aircraft System services
    Dubai Corporation for Ambulance Services Treat the patient not the clock
    Dubai Customs Dubai accredited clients
    Dubai Electricity and Water Authority AFKARI ideas management system
    Dubai Health Authority Prevention better than cure (innovative prevention program to combat Diabetes)
    Dubai Human Resources Department Dubai Launching a Human Resources Research and Studies Centre
    Municipality Dubai Innovation driven knowledge hub
    Police Dubai Governance of work hours of Dubai Police vehicles maintenance and repair tasks
    Public Prosecution Increasing the use of electronic and smart applications
    General Directorate of Residency and Foreigners Affairs Renovate your thinking
    Knowledge and Human Development Authority Holacracy safari

    Projects were selected based on their potential benefits to Dubai as a whole (and the government entity) and the commitment of each government entity to complete the project. Meetings were held with each government entity to discuss their proposed projects and set expectations for the year. The photographs below show the teams of Dubai Human Resources Department Dubai, Dubai Electricity and Water Authority and Dubai Police after meetings with Dr Robin Mann and Ahmed Abbas of COER. 20170409_133520_1

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    The official start of the 2nd cycle began with 3-days of intensive training on the TRADE Benchmarking methodology for each team. At the training the projects were further refined and the teams learnt how to manage their projects and utilise benchmarking to find and implement best practices.

    The photographs below are for Dr. Ahmad Al Nusairat delivering the opening speech for the training that were undertaken. In the first batch 5 teams were trained and the second batch 6 teams were trained.

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    Following on from the training three progress sharing days will be held throughout the year and a final closing sharing in April 2018 to evaluate the results of the projects. The 1st progress sharing day will be held on 11 June 2017 with each team giving a 10-minute presentation describing the progress of their projects. These progress sharing days provide an excellent platform for the teams to learn from each other. As all project teams are using the TRADE benchmarking methodology it is easy to compare progress and share experiences.

    To receive up to date information about this initiative subscribe to our free newsletter from here, you can also search #Dubai_We_Learn in the social media websites to see content uploaded by the teams.