1. Identifying and Applying Best Practices for Government

    January 5, 2016 by ahmed

    Dubai We Learn Logos

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the Dubai We Learn initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector.

    The initiative consists of the mentoring of 13 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource, www.BPIR.com, for all 37 government entities.

    The 13 government projects are shown below:

    Government Entity Project title
    Dubai Cooperation for Ambulance Services Development of Emirati Paramedic’s Leaders
    Dubai Courts Personal Status Smart Certifications Services
    Dubai Culture Developing National Human Resources for Museums
    Dubai Electricity & Water Authority Shams Dubai Initiative
    Dubai Land Department Towards Happy Employees
    Dubai Municipality Improving Purchase Procedures and Channels
    Dubai Police Head Quarter Smart Police Officer
    Dubai Statistics Center Innovative Statistics
    General Directorate of Residency & Foreigners Affairs Dubai Developing a World-Class Customer Service Design Process
    Knowledge & Human Development Authority People Happiness
    Mohamed Bin Rashid Enterprise for Housing Improving Customer Experience
    Public Prosecution Judicial Knowledge Management
    Road and Transport Authority RTA’s Knowledge Repository Gateway

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  2. Winners of the 4th International Best Practice Competition

    December 1, 2015 by ahmed

    BPC01

    The 4th International Best Practice Competition was held at the Novotel Manila Araneta Center, Philippines on 26th/27th November. The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource. Presentation videos will be on the BPIR early next year.

    bpc2015cAl Jazeera International Catering Company (JIC) and Dubai Corporation For Ambulance Services (DCAS) teams with final session judges

    Two winners:

    • Our Planet – Our Responsibility – CSR Engagement Strategy for Sustainability Excellence, Robby Thommy, Managing Director, and Loganathan Murthy, HEAD – HSE and Training, Al Jazeera International Catering LLC, UAE.

    • Cultural Sensitivity Gives Birth to a Maternity Care, Dr. Omer Ahmed Zain Al Sakaf, Director of Medical & Technical Affairs and Dr. Tanveer Ahmed Mohamed Ishaque Yadgir, Acting Head of Research & Studies Unit, Dubai Corporation for Ambulance Services (DCAS), UAE.

    Three runners up:

    • Single Window Transaction (SWiT) Modified Business One-Stop Shop (MBOSS), Glenda Zamora-Aninon, City Government Department Head III, City Government of Muntinlupa, Philippines.

    • ONE SHARE (Share History and Reduce Excursion) – Best Practice Sharing Tool, Penelope Jas Dizon, Manager/ One SHARE Champion, Texas Instruments Philippines, Philippines.

    • Strategic Focused Budgeting, Nancy Bartlett, Chief Performance Officer, City of El Paso, United States.

    For event photos click here


  3. 3rd & Final Call for the International Best Practice Competition

    October 3, 2015 by ahmed

    BPC01

    This International Best Practice Competition serves as a unique opportunity to share and learn best practices from around the globe. To date we have received over 40 entries from India, Iran, France, Malaysia, Philippines, Singapore, Sri-Lanka, United States, and United Arab Emirates.

    Have a think about what systems, processes and practices your organization does well and submit an entry by 26 October 2015 to participate in the 3rd and Final Call for entries. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27th November 2015, Tagatay, Philippines.

    In addition, to the competition the International Conference on Productivity and Innovation will be held, the APO’s Centre of Excellence for Public Sector Productivity will be announced, and the first participants in the Philippine Government’s Excellence Class Programme will be recognized. The number of delegates is expected to be between 300 to 500.

    If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch It’s More Fun in the Philippines video to get an insight into this wonderful country.


  4. 4th International Best Practice Competition & 4th Global Benchmarking Award – call for entries

    August 23, 2015 by ahmed
    4th International Best Practice Competition – 2nd Call for Entries

    The International Best Practice Competition, http://www.bestpracticecompetition.com, is now announcing a 2nd Call for entries.

    Have a think about what systems, processes and practices your organization does well and submit an entry form by 25 September 2015. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27th November 2015, Manila, Philippines, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were hosts in 2014).

    This competition serves as a unique opportunity to share and learn best practices from around the globe. From the 1st call we received over 20 entries from India, Philippines, Singapore, Sri-Lanka, United States, and United Arab Emirates. In total we are hoping to receive over 50 entries.

    If you have not been to the Philippines before this is your chance for a once in a life-time experience to enjoy the warmth of Filipino hospitality. Watch It’s More Fun in the Philippines video to get an insight into this wonderful country.

    Download an entry form or view a promotional flyer to share with your colleagues.

    BPC01

    4th Global Benchmarking Award – 1st call for entries

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations go to http://www.globalbenchmarkingaward.com/past-winners.

    The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 6/7th December 2015, Dubai, United Arab Emirates.

    The closing date for entries is the 25th of September 2015, for more information about the award visit the official award website.

     

    BPC02


  5. 4th International Best Practice Competition – 1st Call for Entries

    August 1, 2015 by ahmed

    The Best Practice Competition, http://www.bestpracticecompetition.com, encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 14 August 2015. If successful you will be asked to share your best practice in an 8 minute presentation on the 26/27th November 2015, Manila, Philippines, courtesy of the Development Academy of the Philippines and our sponsors the Abu Dhabi Chamber of Commerce (who were the hosts in 2014).

    Last year we had 52 entries with 32 qualifying to the Competition Event. Entries were received from 12 countries. This year we would like to do even better!

    Download an entry form or view a promotional flyer to share with your colleagues.