1. Best Practice Report – Smart Services

    November 7, 2017 by ahmed

    Smart services can be important for both the private and public sectors. They enhance the ability of a service provider to understand the needs of its customers (or citizens, residents or visitors), design solutions to address those needs, and then deliver them effectively. Smart services include the use of innovative policies, business models, and technology to address service challenges. While the concept of smart services does not always include technology, the ability to use technology as an enabler to intelligently analyse huge amounts of information (information systems and networks) is key to delivering value to customers. The best organisations and governments usually have the advantage of proactive intimacy with their customers or residents. Governments around the world have taken seriously to building smart communities, smart cities, and smart nations in preparation for the fourth industrial revolution (or Industry 4.0). Organisations would be wise to invest in networks and technologies that help them compete in this new wave of providing smart services.

    This report outlines the best practices research undertaken by BPIR.com in the area of Smart Services. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Sub-Topics:

    • What are “smart services”?
    • Which organisations have received recognition for excellence in smart services?
    • How have organisations reached high levels of success in smart services?
    • What research has been undertaken into smart services?
    • What tools and methods are used to achieve high levels of success in smart services?
    • How are smart services measured?
    • What do business leaders say about smart services?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  2. Best Practice Report – Design Thinking 2

    October 22, 2017 by ahmed

    Design thinking takes concepts and ideas – and makes them real and usable. For design thinking to work, organisations have to understand that creative abilities and confidence are not the sole preserve of a few select designers; every member of an organisation has the creative potential needed to deal with issues and contribute to problem solving. The most innovative organisations in the world have managed to embed design thinking into the DNA of their constituents. By doing this, they have developed products and services that are incredibly sensitive to the current and future needs of their customers. Design thinking is extremely useful for tackling ill-defined or complex problems. It can help organisations re-frame these problems in human-centric ways, and enables solutions to be prototyped and tested. There are several generic steps involved in the process, including defining the problem; re-framing the problem; brainstorming for solutions; prototyping; testing; and, implementing the most practicable solution. The design way of thinking is applicable to systems, procedures, protocols, internal users, and client experiences. Ultimately, it is meant to improve the quality of life for people and the planet.

    This report outlines the best practices research undertaken by BPIR.com in the area of design thinking. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Sub-Topics:

    • What is “design thinking“?
    • Which organisations have received recognition for excellence in design thinking?
    • How have organisations reached high levels of success in design thinking?
    • What research has been undertaken into design thinking?
    • What tools and methods are used to achieve high levels of success in design thinking?
    • How is design thinking measured?
    • What do business leaders say about design thinking?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  3. Best Practice Report – Knowledge Management

    August 17, 2017 by ahmed

    Why should an organisation be interested in developing a culture of knowledge management within the workplace? The main objective of knowledge management is to capture information or knowledge and make it available so others within an organisation might use it. This knowledge may never have been set down explicitly before, and may exist only within people’s heads. Sharing knowledge leads to competitive advantage and adds real customer value. Knowledge management saves an organisation’s staff from having to constantly reinvent the wheel. According to Deloitte, it also provides a baseline for measuring progress, reduces the burden on expert attrition, makes visual thinking tangible, and helps employees serve their clients better and faster.

    This report outlines the best practices research undertaken by BPIR.com in the area of knowledge management. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Sub-Topics:

    • What is “knowledge management”?
    • Which organisations have received recognition for excellence in knowledge management?
    • How have organisations reached high levels of success in knowledge management?
    • What research has been undertaken into knowledge management?
    • What tools and methods are used to achieve high levels of success in knowledge management?
    • How can knowledge management be measured?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  4. Best Practice Report – Achieving High Levels of Employee Happiness

    February 20, 2017 by ahmed

    BPR_employee HappinessEvidence from decades of research has shown that improving happiness in the work­place delivers significant increases in profit, productivity, and innovation; it also leads to substantial cost savings.Happier workers are healthier, more effective team players, and provide better customer service. Happier businesses attract top talent, and are more likely to retain their best workers.

    This excellent report outlines the best practices research undertaken by BPIR.com in the area of employee happiness. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.
    Sub-Topics:

    1. What is “employee happiness”?
    2. Which organisations have received recognition for achieving high levels of employee happiness?
    3. How have organisations reached high levels of employee happiness?
    4. What research has been undertaken into employee happiness?
    5. What tools and methods are used to achieve employee happiness?
    6. How is employee happiness measured?
    7. What do business leaders say about performance happiness?

    For a limited time this report will be available for FREE via this link.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  5. Best practice report: Employee Suggestion Schemes

    February 21, 2016 by ahmed

     

    The Definition

    An employee suggestion scheme-also known as an idea programme-is a mechanism used by organisations to harvest employee ideas with the objective of improving and growing their business.

    The Stage

    People are the only source of creativity, innovation and improvement, so harnessing their talents is vital to an organisation’s success and growth. A well-designed suggestion scheme can save money, and improve and streamline processes. A suggestion scheme can also help improve the working environment within an organisation. It can create a platform through which employees might be given the recognition and rewards they deserve.


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