1. Get your employees in sync with text messaging

    May 8, 2018 by ahmed

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    You’re going about your day when suddenly, calamity strikes at your business. As someone in charge of employees, how do you alert your staff? Email’s can’t be relied on to get read, and calling every employee on the phone to tell them would take hours.

    So when police were ambushed outside The Dallas Omni Hotel, they turned to texting. Already using a text messaging software for regular employee communications, they immediately used it to alert their entire staff, and told them to stay away until the situation was resolved. Because of the quick thinking and even faster communications, they were able to keep their employees and guests safe.

    This just goes to show the effectiveness of texting. It’s immediate, attention grabbing, and reliable. So whether you’re trying to keep staff safe or notify them to a new company policy, it’s time for businesses to give texting a try to improve employee communication. SMS give you the power to reach your employees in an instant. From making last minute schedule changes, to offering industry insider information to your employees, text messaging helps you connect better with your workforce. When you give your HR department the ability to send messages through Texting with your staff, the processes of the HR department are more streamlined.

    Make Scheduling Employees Easier
    If your HR department is responsible for scheduling employees on various shifts, save time when shift scheduling by automating the process. Employees will have the ability to ask for time off, or to text in at the last minute that they can’t make it to work. It becomes much easier to fill in open shifts by simply sending out a text blast to all employees. Your HR department will have to spend less time on scheduling and finding people to fill in, opening up more time for other tasks.

    Share Important News or Reminders Through SMS
    Provide employees with up to date information on upcoming meetings, scheduled events, and more. When you use a text messaging system to reach out to your employees and share company-wide news, your employees are going to know what is going on. With open rates near 98% for text messages, your employees are going to know what is going on at all times through SMS.

    Gather Valuable Employee Feedback
    When you want to know how your employees like a specific event or training, gathering feedback is essential. Unleash the power of SMS by creating a mobile survey and send it out to attendees when the training or event is over. Your employees won’t be in a rush to complete survey paperwork before leaving, and you are more likely to get honest feedback. You can then use the feedback to make changes to how you run your company if necessary. The feedback you receive will be more useful.

    Get Employees Engaged
    To keep employees happy, it’s important to engage your employees in things that matter. Employees who feel ignored, or those that don’t think their thoughts are valued are not going to work hard for your company. Through SMS marketing, you can motivate your employees and keep them interested in industry news at the same time. If you have an employee you want to showcase, you can send out a link to your website with a write up of the employee. Use texting as two-way communication to get in sync with your employees.

    Be Ready for Emergencies
    Your company will experience an emergency at some point that requires reaching the widest number of employees as fast as possible. To keep your employees safe, a text message is the quickest way to reach your entire workforce. Whether you are closing because of inclement weather or there is a security risk in the building, your employees can be notified immediately.

    Managing a large workforce takes tremendous effort. To ease the burden of your HR department, use tools for communication such as text messaging. This allows your HR staff to reach out to employees, to answer quick questions, and to fill in shifts fast. You will be prepared in case of an emergency and be able to reach a large portion of your workforce right away through SMS. Keep your employees motivated and receive important feedback when you implement a text messaging platform for communication within your company.

    Author Biography:
    Ken Rhie

    Ken Rhie is the CEO of Trumpia, which earned a reputation as the most complete SMS solution including user-friendly user interface and API for mobile engagement, Smart Targeting, advanced automation, enterprise, and cross-channel features for both mass texting and landline texting use cases. Mr. Rhie holds an MBA degree from Harvard Business School. He has over 30 years of experience in the software, internet, and mobile communications industries.


  2. Best Practice Report – Smart Services

    November 7, 2017 by ahmed

    Smart services can be important for both the private and public sectors. They enhance the ability of a service provider to understand the needs of its customers (or citizens, residents or visitors), design solutions to address those needs, and then deliver them effectively. Smart services include the use of innovative policies, business models, and technology to address service challenges. While the concept of smart services does not always include technology, the ability to use technology as an enabler to intelligently analyse huge amounts of information (information systems and networks) is key to delivering value to customers. The best organisations and governments usually have the advantage of proactive intimacy with their customers or residents. Governments around the world have taken seriously to building smart communities, smart cities, and smart nations in preparation for the fourth industrial revolution (or Industry 4.0). Organisations would be wise to invest in networks and technologies that help them compete in this new wave of providing smart services.

    This report outlines the best practices research undertaken by BPIR.com in the area of Smart Services. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Sub-Topics:

    • What are “smart services”?
    • Which organisations have received recognition for excellence in smart services?
    • How have organisations reached high levels of success in smart services?
    • What research has been undertaken into smart services?
    • What tools and methods are used to achieve high levels of success in smart services?
    • How are smart services measured?
    • What do business leaders say about smart services?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  3. Best Practice Report – Design Thinking 2

    October 22, 2017 by ahmed

    Design thinking takes concepts and ideas – and makes them real and usable. For design thinking to work, organisations have to understand that creative abilities and confidence are not the sole preserve of a few select designers; every member of an organisation has the creative potential needed to deal with issues and contribute to problem solving. The most innovative organisations in the world have managed to embed design thinking into the DNA of their constituents. By doing this, they have developed products and services that are incredibly sensitive to the current and future needs of their customers. Design thinking is extremely useful for tackling ill-defined or complex problems. It can help organisations re-frame these problems in human-centric ways, and enables solutions to be prototyped and tested. There are several generic steps involved in the process, including defining the problem; re-framing the problem; brainstorming for solutions; prototyping; testing; and, implementing the most practicable solution. The design way of thinking is applicable to systems, procedures, protocols, internal users, and client experiences. Ultimately, it is meant to improve the quality of life for people and the planet.

    This report outlines the best practices research undertaken by BPIR.com in the area of design thinking. The best practices have been compiled under seven main headings. This layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Sub-Topics:

    • What is “design thinking“?
    • Which organisations have received recognition for excellence in design thinking?
    • How have organisations reached high levels of success in design thinking?
    • What research has been undertaken into design thinking?
    • What tools and methods are used to achieve high levels of success in design thinking?
    • How is design thinking measured?
    • What do business leaders say about design thinking?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  4. Best Practice Report – Knowledge Management

    August 17, 2017 by ahmed

    Why should an organisation be interested in developing a culture of knowledge management within the workplace? The main objective of knowledge management is to capture information or knowledge and make it available so others within an organisation might use it. This knowledge may never have been set down explicitly before, and may exist only within people’s heads. Sharing knowledge leads to competitive advantage and adds real customer value. Knowledge management saves an organisation’s staff from having to constantly reinvent the wheel. According to Deloitte, it also provides a baseline for measuring progress, reduces the burden on expert attrition, makes visual thinking tangible, and helps employees serve their clients better and faster.

    This report outlines the best practices research undertaken by BPIR.com in the area of knowledge management. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.

    Sub-Topics:

    • What is “knowledge management”?
    • Which organisations have received recognition for excellence in knowledge management?
    • How have organisations reached high levels of success in knowledge management?
    • What research has been undertaken into knowledge management?
    • What tools and methods are used to achieve high levels of success in knowledge management?
    • How can knowledge management be measured?

    Access the report from here, if you are a member login first so you can download the entire report as a printable pdf file and have immediate access to all the content.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.


  5. Best Practice Report – Achieving High Levels of Employee Happiness

    February 20, 2017 by ahmed

    BPR_employee HappinessEvidence from decades of research has shown that improving happiness in the work­place delivers significant increases in profit, productivity, and innovation; it also leads to substantial cost savings.Happier workers are healthier, more effective team players, and provide better customer service. Happier businesses attract top talent, and are more likely to retain their best workers.

    This excellent report outlines the best practices research undertaken by BPIR.com in the area of employee happiness. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues.
    Sub-Topics:

    1. What is “employee happiness”?
    2. Which organisations have received recognition for achieving high levels of employee happiness?
    3. How have organisations reached high levels of employee happiness?
    4. What research has been undertaken into employee happiness?
    5. What tools and methods are used to achieve employee happiness?
    6. How is employee happiness measured?
    7. What do business leaders say about performance happiness?

    For a limited time this report will be available for FREE via this link.

    Over 80 best practice reports are available to BPIR.com members so why not join? New best practice reports are added every one to two months.