1. Winners of the 3rd GBN’s Global Benchmarking Award

    November 28, 2014 by ahmed

    The 3rd GBN’s Global Benchmarking Award was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The award recognizes organisations that show how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. An organisation’s benchmarking approach is assessed on 4 perspectives; Leadership Commitment, Pervasiveness of Benchmarking, Formality of Benchmarking and Results Achieved. The award is organized by the Global Benchmarking Network (GBN).

    Winner:
    Our Benchmarking Approach, April Kwek, Assistant Vice President, Consumer Credit Risk Management Department, OCBC Bank, Singapore

    Runners-up:
    Our Benchmarking Approach, Jacqueline Landicho, Human Resource Management Officer, City Government of Tanauan, Philippines
    Our Benchmarking Approach, Leila Kuhpaee, Planning Manager & Management Representative, Sehat Industrial and Trading Co., Iran

    Award winner: April Kwek from OCBC Bank (Singapore)

    Runner up: Sehat Industrial and Trading (Iran) Runner up: City Government of Tanauan (Philippines)

     

    The OCBC Consumer Credit Risk Management have demonstrated a relentless commitment to improvement and pursuing best practices through benchmarking. Since 2010 they have undertaken over 20 best practice benchmarking and quality projects with more than 40% of staff being involved and trained in benchmarking. This has assisted them to achieve the following results:

    • Employee Satisfaction Score – 13% improvement
    • Customer satisfaction – 11 % increase
    • Customer Complaints – 30% decrease
    • Productivity – Consumer approvals unit productivity gain 22%

  2. Final Call to the International Best Practice Competition – Submit your entry by 24 Oct

    October 11, 2014 by ahmed

     

    The 3rd and Final Call for entries into the International Best practice Competition has just been announced. The 3rd International Best Practice Competition will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.

    Entries from (India, Malaysia, Pakistan, Saudi Arabia, Singapore, Spain, UAE) have qualified to the finals and we are hoping representatives from more countries will enter. The winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 24 October If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience. For more information about the competition visit the competition website BestPracticeCompetition.com


  3. 3rd and Final Call to the International Best Practice Competition – Submit your entry by 24 Oct

    September 9, 2014 by ahmed

     

    The 3rd and Final Call for entries into the International Best practice Competition has just been announced. The 3rd International Best Practice Competition will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.

    Entries from (India, Malaysia, Pakistan, Saudi Arabia, Singapore, Spain, UAE) have qualified to the finals and we are hoping representatives from more countries will enter. The winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 24 October If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience. For more information about the competition visit the competition website BestPracticeCompetition.com


  4. Global Benchmarking Network 20th Anniversary newsletter

    September 7, 2014 by ahmed
    gbn_anniversary

     

    The Global Benchmarking Network 20th Anniversary newsletter is out download it from here. The newsletter includes the latest news from the GBN about members, events, projects and other activities, topics highlighted in this issue:

    • Greetings from GBN members
    • New members
    • 9th International Benchmarking Conference (IBCON) and 23rd Annual General Meeting (AGM)
    • Call to action for our 2014 International Benchmarking
    • 3rd Global Benchmarking Award – Entries are now open
    • GBN Innovation enterprises study mission
    • Public sector performance study mission
    • The history of Benchmarking
    • A piece of history – 20 years GBN
    • Research into Informal Benchmarking
    • Series – Megatrends of the future (Megatrend 2: Environment)
    About GBN: The Global Benchmarking Network (GBN) is an alliance of leading benchmarking centres worldwide who share a common vision and mission. Current Membership comprises 29 benchmarking centres which represent more than 30,000 businesses and government agencies.

    The GBN was founded in November 1994 by representatives from benchmarking centres in Germany, Italy, Sweden, the United Kingdom and the United States. The GBN is a non-profit organization. It has a Chairman, a Vice Chairman and a Secretary General. The GBN comprises benchmarking centres in the following countries: Australia, Bahrain, Canada, China, Germany, Hungary, India, Iran, Ireland, Kuwait, Malaysia, New Zealand, Oman, Pakistan, Philipines, Saudi Arabia, Singapore, Sweden, Switzerland, UAE (Abu Dhabi, Ajman, Dubai), UK and USA.


  5. 3rd International Best practice Competition – 2nd call for entries

    August 22, 2014 by ahmed

     

    After two successful years of the International Best practice Competition, the details of the next competition has just been announced. The 3rd International Best Practice Competition will be held on the 25th of November 2014 at the Abu Dhabi Chamber of Commerce.

    Entries are expected from all around the world… the winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    Have a think about what your organization does well, and submit your entry by 29 September. If successful you will be asked to share your best practice in an 8 minute presentation. Winners will receive widespread media coverage.

    From the feedback of previous years we are expecting much more participation this year, which makes this event a great learning experience. For more information about the competition visit the competition website BestPracticeCompetition.com