1. Identifying and Applying Best Practices for Government

    January 5, 2016 by ahmed

    Dubai We Learn Logos

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the Dubai We Learn initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector.

    The initiative consists of the mentoring of 13 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource, www.BPIR.com, for all 37 government entities.

    The 13 government projects are shown below:

    Government Entity Project title
    Dubai Cooperation for Ambulance Services Development of Emirati Paramedic’s Leaders
    Dubai Courts Personal Status Smart Certifications Services
    Dubai Culture Developing National Human Resources for Museums
    Dubai Electricity & Water Authority Shams Dubai Initiative
    Dubai Land Department Towards Happy Employees
    Dubai Municipality Improving Purchase Procedures and Channels
    Dubai Police Head Quarter Smart Police Officer
    Dubai Statistics Center Innovative Statistics
    General Directorate of Residency & Foreigners Affairs Dubai Developing a World-Class Customer Service Design Process
    Knowledge & Human Development Authority People Happiness
    Mohamed Bin Rashid Enterprise for Housing Improving Customer Experience
    Public Prosecution Judicial Knowledge Management
    Road and Transport Authority RTA’s Knowledge Repository Gateway

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  2. The Medical City (TMC) Wins the 4th International Benchmarking Award

    December 20, 2015 by ahmed

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    A Philippine world-class healthcare network headquartered in Metro Manila which had set up its first Gulf facility in the UAE last September, bagged the top prize at the “4th Global Benchmarking Award” in Dubai on Thursday.

    The Medical City (TMC) won over the Al Jazeera Catering International (UAE), Global Indian International School (Singapore) and Yes Bank (India) for the “Best in Global Benchmarking Award”.

    The competition is a component of the “International Benchmarking Conference”, the two-day ninth edition which concluded at the Le Meridien Hotel on Thursday.

    According to the Global Benchmarking Network (GBN) website, the award “encourages organisations to share how benchmarking (comparing and learning from others) is an integral part of their improvement and innovation drive.”

    TMC-Network Quality Management Head Teresa Bagaman defended before a jury from Germany, UK and Bahrain “The Medical City Story: Touching & Saving a Million Lives Through Best Practices Benchmarking”.

    The MBA holder from the Ateneo de Manila University (AdMU)-Graduate School of Business and Management described the experience as akin to a thesis or dissertation defence.

    In a telephone interview immediately after the announcement, she said: “We were able to prove to them that TMC has reached organisational excellence and global standards when it comes to leadership and commitment, among others, by adapting and applying the best in class processes from top corporations.”

    The top corporations from which TMC has patterned its award-winning system are Mayo Clinic, John Hopkins Hospital, Cleveland Clinic and the Yale Centre for Emotional Intelligence.

    The Industrial Engineering degree holder from the University of the Philippines-Diliman Campus said the TMC paper won at the “Best Practices and Benchmarking Competition” organised by Manila’s Department of Trade and Industry, the Philippine Society for Quality and the Development Academy of the Philippines last October.

    Competition focus areas are leadership strategies, corporate social responsibility, human resources, customer service, innovation, knowledge management, manufacturing and services.

    It was the second consecutive win on the national level for the healthcare facility.

    The award-winning paper was submitted to the GBN and to the Dubai Quality Group which eventually short-listed four finalists.

    TMC has been operational for 50 years in the Philippines with its main healthcare complex in Pasig City, Metro Manila and composed of 71 provincial hospitals and ambulatory clinic sites.

    Its first international foray was through the Guam Regional Medical City, the first non-American private hospital in the US a few years back.

    TMC-Dubai in Satwa is in partnership with the Sama Medical Services based in Kuwait.

    In an e-mail to The Gulf Today last September, hospital president and Chief Executive Officer Dr Alfredo Rafael Antonio Bengzon wrote: “The Medical City’s aggressive national and global expansion strategy demonstrates a commitment to bringing its unique, world-class brand of healthcare straight to the communities of its patients.”

    The health secretary during the tenure of the late President Corazon Aquino and AdMU-School of Medicine & Public Health Dean also said: “We have always believed that health is a basic human right that substantially defines the quality of the life of individuals and society.

    “In order to make this a reality, we took the next step towards growth and leadership—developing a network that brings us to new markets in terms of geographies and demographies that were not previously accessed by or accessible to us,” added the 1991 Ramon Magsaysay awardee.

    The first Global Benchmarking award went to Watson Real Estate (New Zealand) in 2012 to be followed by the Knowledge and Human Development Authority (UAE) in 2013 and the OCBC Bank (Singapore) in 2014.


  3. Winner of the 4th Global Benchmarking Award

    December 19, 2015 by ahmed

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    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here.

    The 4th Global Benchmarking Award was held at the 9th International Benchmarking Conference, 17th December 2015, Dubai, United Arab Emirates.

    The winner is:
    – The Medical City, Philippines

    Runner-ups:
    – Al Jazeera Catering International, UAE
    – Global Indian International School, Singapore
    – YES Bank, India

    Event photos will be uploaded to Award website soon.


  4. 4th Global Benchmarking Award – A Must Attend Event, 17 December, Dubai

    December 4, 2015 by ahmed

     

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    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013 and OCBC Bank (Singapore) in 2014. For videos on these award winning organisations click here.

    The 4th Global Benchmarking Award will be held at the 9th International Benchmarking Conference, 17th December 2015, Dubai, United Arab Emirates.

    The Finalists for the 4th Global Benchmarking Award are:
    – Al Jazeera Catering International, UAE
    – Global Indian International School, Singapore
    – The Medical City, Philippines
    – YES Bank, India

    Download event programme from here


  5. A Survey for Schools that Aspire to be the Best

    October 18, 2015 by ahmed

     

    Benchmarking is widely used around the world to improve the performance of organizations by learning best-practices and implementing them to the organizational context. The education sector is utilizing benchmarking extensively. International benchmarking programs for school systems have been introduced by the Organization for Economic Cooperation and Development (OECD) and the International Association for the Evaluation of Educational Achievement (IEA). The purpose of these programs is to monitor the performance of school systems on their own and relative to one another.

    In order to investigate the contribution of benchmarking to the performance of schools and school systems around the world, research is being conducted by the Centre for Organisational Excellence Research. To assess the extent of use and impact of benchmarking in school systems a questionnaire was administered to the administrators of school systems. Twenty school systems have participated in this research including Finland, Estonia, Poland, Spain, Dubai, Czech Republic, Portugal, Iceland, Sri Lanka, Norway, Iredell-Statesville schools (USA), Chugach School District (USA), Vietnam, Sweden, Serbia, Indonesia and Belgium.

    Now, a questionnaire has been designed for schools.

    The link to the online questionnaire, with a completion date of 15th November 2015, is:

    https://www.surveymonkey.com/r/SchoolQuestionnaire2015

    If you are responsible for a school and/or the administration, leadership or governance of a school we would be very interested in hearing from you. We would be delighted if you could participate in the research.

    We would appreciate your participation.

    Thank you.

    Rubab Malik, PhD Researcher, Centre for Organisational Excellence Research, www.coer.org.nz
    rubabmalik@gmail.com