1. Dubai Health Authority reveals results of Happiness Prescribing Program’s pilot phase

    March 15, 2018 by ahmed

    Nad-Alhamar-Health-Centre

    One of the ambitious projects of Dubai We Learn initiative is Dubai Health Authority project “Prevention better than Cure”. The aim of the project is to develop & start implementing a Dubai Diabetes prevention framework based on worldwide best practices within one year; to reduce the Pre-Diabetic population from 356,460 adults in 2017 by at least 10% by 2021. The Dubai Health Authority (DHA) revealed the results of the trial phase for the Happiness Prescribing Program during its participation in the UAE Innovation Month 2018.

    The Happiness Prescribing Program was launched by the authority with the aim of identifying and implementing prevention programs among pre-diabetics and persons with high risk factors by not only prescribing medication, but also prescribing nutritional and physical programs.

    Dr Hanan Obaid, Consultant Family Physician and Head of Acute and Chronic Diseases said this program is a pioneering model of community health care for the prevention of diabetes in the Emirate of Dubai. She said that adopting a new approach that does not depend on prescriptions, but goes beyond that to be an integrated behavioral, social and psychological treatment in line with the vision of the UAE and the Dubai plan 2021 and the Dubai Health Authority strategy on Prevention & Healthy lifestyles, and participation in the Dubai Government Excellence Program “Dubai We Learn”.

    The six-month trail phase, which was implemented at Al Barsha and Nad Alhamar Health Centers with the participation of Dubai Ladies Club, Bel Remaitha Club for Men and Sharjah University was conducted on 43 participants of women 25 and men 18.

    Dr Obaid said the specialist doctor offered them a comprehensive health survey and conducted the necessary tests then followed by the nutrition and health education, in addition to the various sports classes and sessions, which were provided for the participants by Dubai Ladies Club, Bel Remaitha Club. Moreover, The University of Sharjah has reviewed and approved this new methodology for the prevention of diabetes.

    “The results found that participants achieved good rates of weight loss ranging from 7 to 11 kg during the past six months, in addition to the risk reduction of diabetes during the next 10 year as follow: 13% risk reduction from severe to intermediate risk & 7% risk reduction from intermediate to low risk in women group. It also has 7% risk reduction from high to moderate risk in men group adding that participants expressed their happiness and satisfaction with this program as diabetes has a negative impact on individuals and society as well as the health sector due to the increase in expenditure for treatment of the disease and its complications,” she said.

    The World International Diabetes Federation (IDF) found that the average expenditure on diabetics in the UAE is estimated at 9.8 billion dirhams annually, and the percentage of diabetic patients in UAE about 17.3% in 2017, which is considered a high percentage compared to other countries. In the Emirate of Dubai, the percentage of people with diabetes was about 15.2% and the percentage of people at risk was 15.8% according to the results of the 2017 Dubai Diabetes Household Survey.

    “The goal of this program is to reduce the incidence of new cases of diabetes in the society of Dubai among the high risk groups who have risk factors such as: overweight and obesity, lack of physical activity, unhealthy food, and family history of diabetes, stress and smoking,” she said.

    The happiness-prescribing program is now electronically connected with the DHA Hayati Application, which will include the evaluation of diabetes at risk and determine the possibility of exposure to diabetes during the next ten years. It will then link it to a new services called Lifestyle clinics, which will be an Innovative solution to prevent diabetes by having a network of a multidisciplinary team (including a doctor, dietitian, health education specialist, and sports clubs).


  2. Reserve these dates – The Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE

    March 1, 2018 by ahmed

    Abu Dhabi 2018

    Posted by Dr Robin Mann, CEO, COER Limited and BPIR.com

    Start planning now to attend the Global Organisational Excellence Congress

    This is going to be an event that gets you excited with a big WOW!

    The Abu Dhabi International Centre for Organisational Excellence of the Abu Dhabi Chamber of Commerce & Industry has brought together a number of prestigious international conferences/events into one major event.

    The Congress brings together:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    With a theme of “The road towards excellence in organisational performance & nation building” the Congress will explore what is excellence in today’s fast paced and ever changing business world and how organisations and nations can move towards, achieve and sustain excellence.

    This won’t be an ordinary conference – it will be extraordinary – encouraging considerable networking and sharing of best practices. Competitions such as the ACE Team Awards Competition, Global Benchmarking Awards, International Best Practice Competition and Organisation-wide Innovation Award provide opportunities for organisations to showcase their best practices and learn from each other.

    The Asian Pacific Quality Organisation and Global Benchmarking Network represent more than 40 countries worldwide and bring with them a wealth of experience and knowledge on how quality is a building block for excellence and how benchmarking through the search and adoption of best practices leads to excellence.

    It is appropriate that the Congress is held in Abu Dhabi, United Arab Emirates. The UAE has invested heavily in learning about and applying excellence both in the private and public sector. Excellence models such as EFQM Excellence Model and the 4th Generation of Excellence Model are used extensively for assessing excellence and guiding improvement initiatives. This has led to dramatic improvements in the business environment and society as a whole with the UAE becoming one of the most favoured destinations for business and tourism in the world. The Congress will support the UAE on its journey to excellence whilst showcasing its significant achievements and leadership in many areas to the rest of the world.

    Within the next month a website on the Congress will be up and running. In the meantime if you have any questions on the conference please email me, Dr Robin Mann at congress@coer.org.nz.

    COER are a co-organiser of the Congress, along with ADICOE from the Abu Dhabi Chamber of Commerce.

    Also, you can view here a short video that I made for an UAE audience where I announced the Congress. The video will give you an insight into the magnitude of the event.


  3. The Xerox Story – A Past Employee’s Perspective

    February 9, 2018 by ahmed

    FujiXerox-logo

    Originally Posted by Dale Weeks, President and Chief Executive Officer, Global Leadership and Benchmarking Associates, USA, dfwglba@gmail.com

    Did you see this and similar articles yesterday and today in our American business press? Here is another “American business” debacle – my former employer in Rochester, NY is about to “sell out” to the Japanese.https://www.nytimes.com/2018/01/31/business/dealbook/xerox-fujifilm.html?emc=edit_nn_20180201&nl=morning-briefing&nlid=17841975&te=1

    Recall that the Japanese came to the US to do benchmarking in the post WWII time frame (1950’s), then Xerox went back to Japan to do benchmarking with them in the late 1970’s, and now sells out to them. Close to what has occurred with Kodak in Rochester, New York, as well as “many other” former large Fortune 500 businesses.

    Another sad case of declining American Competitiveness. Sorry to say, in all humility, I mentioned these issues to their senior leadership back in 1974 or 1975. See the attached “people management” document from that era – Download from here.

    What you say and what you do – lack of leadership again. Not a good tribute or legacy to David Kearns, former CEO, who I worked for and with “off and on” from 1973-76 and tracked his efforts until he departed from Xerox and became or Secretary of Education:

    https://rbj.net/2011/03/04/david-kearns-gave-xerox-renewed-focus-on-quality

    And, as many of you may recall, Xerox was an early winner of our US-based Malcolm Baldrige award. Alas, that leadership by David Kearns did not sustain the company over a longer period of time. It did not become an in-depth integrated cultural value. Or, has Tom Friedman from the New York Times wrote several years ago in the title of his book ago, “That Used to Be Us.”
    The United States is in continual need of sustained, transformational leadership in many areas. What can and will we learn from this going forward as part of our global benchmarking across all sectors of our society


  4. Boosting knowledge sharing between government entities

    October 2, 2017 by ahmed
    DWL092017a

    The 11 “Dubai We Learn” project teams

    The 2nd Progress sharing day (Learning summit) of Dubai We Learn was held on 18 September 2017. In the opening speech, HE Dr. Ahmed Nuseirat, General Coordinator of DGEP, encouraged the teams to achieve world-class performance in their projects, and praised the progress made by teams so far.

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

    One of the aims of the Dubai We Learn initiative is to promote knowledge sharing and collaboration between government entities. To achieve this, each of the 11 projects teams gave a 10 minute presentation to share their project progress. Discussions then followed between the teams on how they could assist each other.

    Since it has been five months since the launch of the projects, most of the teams have finished the Research stage of the TRADE benchmarking methodology – this is the methodology they are using to find and implement best practices. The main task of the Research stage is to gain a better understanding of the area of focus to be benchmarked through undertaking a detailed analysis of current processes and performance. As a result, some of the projects went from a specific to a broader aim, while some others went from a broader to more specific aim. The next step is the Acquire stage, where teams are looking for best practices from other organisations, this is mainly done through desktop research and benchmarking visits. Some teams took the opportunity of the relationships developed with other teams and have already conducted some benchmarking visits.

    The following shows the latest aim of each project:

    Dubai Civil Aviation Authority (DCAA):
    To identify and implement best practices in increasing the awareness Remotely Piloted Aircraft System (RPAS) services provided by the DCAA.

    Dubai Corporation for Ambulance Services (DCAS):
    To develop and implement a world-class performance management system for ambulance services.

    Dubai Customs:
    To identify with pilot entities from the Dubai Government best practices in the Client Accreditation process, set standards and benefits for the program with a view to start implementing the Dubai Accredited Clients Program across the pilot entities from February 2018.

    Dubai Electricity and Water Authority (DEWA):
    To identify and implement best practices in idea generation to improve employee engagement rate with the AKFARI Idea Management System from 20% in 2017 to a minimum of 40% by April 2018. Improving the Quality of the Ideas & Implementation Rate by 50%.

    Dubai Government Human Resource (DGHR):
    Launching Dubai Government HR Think Tank for future shaping, research-driven decision making and pioneering HR’s role for Dubai government.

    Dubai Health Authority (DHA):
    Within one year to develop and start implementing Dubai Diabetes prevention framework based on worldwide best practices to reduce the prevalence of Diabetes from 19.3% to 16.3% in 2021.

    Dubai Municipality:
    Identify and implement best practices in managing, sharing, and utilising knowledge across the organisation through an effective Innovation Hub that can create a robust base for innovation and increase the utilisation rate of knowledge sources.

    Dubai Police:
    To find and implement best practices in vehicle fleet maintenance in order to improve the productivity of Dubai Police Mechanical Works department to world-class levels.

    General Directorate of Residency and Foreigners Affairs Dubai (GDRFA):
    To identify and implement best practices in enriching a “Positive Energy Culture” at GDFRA.

    Knowledge and Human Development Authority (KHDA):
    To identify and implement best practices in transforming the way we work into a self-managed system that engages, empowers, and enlightens employees leading to elevated levels of employee happiness, innovation and productivity. Inspired by Sheikh Mohammed bin Rashid al Maktoum, “we are building a new reality for our people, a new future for our children, and a new model of development.

    Public Prosecution:
    To increase the number of the applications submitted electronically to more than 70% and to improve the electronic services provided to the applicant by March 2018

    If you have information that can assist any of these projects we would be pleased to hear from you.

    For more information about this initiative, download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  5. The 11th International Benchmarking Conference

    October 1, 2017 by ahmed

    BPC02

    The 11th International Benchmarking Conference (combined with the APQO’s International Quality Conference), Okada Manila, Metro Manila, Philippines, 22-25th October, 2017.

    The event will take place in the recently opened Okada Resorts World, One main topic will be benchmarking in the context of digitalization. Other topics are Evolution of Benchmarking, Future Manufacturing in a Digital World, Benchmarking to Drive Sustainability.

    For details please see the conference homepage. We are looking forward to see you there!