1. Founder of BPIR.com is awarded the Harrington/Ishikawa Medal for 2011

    November 23, 2011 by
    Co-founder of BPIR.com Limited, Dr Robin Mann, was awarded the Harrington/Ishikawa Medal for 2011 at the Asian Pacific Quality Organisation’s Dinner in Singapore, 17 October. This award is given annually to an individual who has made an outstanding contribution to the advancement of quality in the Asia Pacific region.
    Harrington/Ishikawa Medal 2011
    Dr Robin Mann walking on stage to receive the Medal from Dr James Harrington. Also, representing the APQO were Shan Ruprai (Australia), Chuck Aubrey (United States), Dr Ahmad Mohd Magad (Singapore), and Dr Miflora Gatchalian (Philippines).

    The nominating committee for the Walter L. Hurd Foundation and the Asia Pacific Quality Organization (APQO) selected Dr Robin Mann to win the award.
    Robin’s achievements include:

    • Creating and leading the Centre for Organisational Excellence Research (COER) since 2001. The first research centre of its type in Australasia that focuses on business excellence and benchmarking. 
    • Undertaken many consultancy and research projects in the Asia-Pacific region including an Asian Productivity Organisation project to review the value and impact of business excellence in Asia. The project report can be accessed here.
    • Developed the first certification scheme for benchmarking and an innovative methodology for benchmarking, called TRADE Best Practice Benchmarking.
    • Co-founded the BPIR.com.
    • Increasing the profile of benchmarking worldwide through his role as chairman of the Global Benchmarking Network since 2006.

    Previous winners of this distinguished award include:
    • Armand V. Feigenbaum from USA
    • Lennart Sandholm from Europe
    • Yuanzhang Liu from China
    • Kondo Yoshio from Japan
    • Noriaki Kano from Japan
    • Charles Aubrey from USA
    • Professor Tang Xiaofen from China
    • Hesameddin Aref Kashfi from Iran
    Harrington/Ishikawa Medal for 2011
    Dr Robin Mann’s acceptance speech

    Ahmed Abbas

  2. Business Excellence Chile

    November 7, 2011 by
    Business Excellence Chile specialise in business excellence, benchmarking and strategic management consultancy, They are a member of the Global Benchmarking Network and BPIR’s partner in Chile. Their first English newsletter is published below. It includes an interview with Orlando Olivera the General Secretary of the National Quality Award.
    Business Excellence Chile
    Business Excellence Chile Newsletter, October 2011
    About Business Excellence Chile

    Business Excellence Chile supports all types of organizations in the systematic search of excellence. We developed a robust methodology based on the use of Business Excellence Frameworks (Baldrige, EFQM, CAF, Chilean, etc), Strategic Management (design, development, strategic support and use of the Balanced Scorecard) and Benchmarking (using the TRADE methodology from Dr. Robin Mann) dedicated to generate sustainable value over the time to our customers. 
    Continue reading…

    National Quality Award Ceremony
    On Monday June 20 at the "Bellas Artes" Museum, was presented the National Quality Award 2010 to the three organizations that this time, obtained this valuable prize that is given to the organizations that get a great performance in quality management and excellent services in Chile.

    Among the winners there is the Municipality of Providencia in the category "Public Organizations", Correos de Chile as "Best Large Company" and Wilug Ltd. under the category "SMEs". Continue reading … 

    Exclusive Interview to Orlando Olivera, General Secretary of the National Quality Award

    Nowadays Business Excellence Frameworks are a worldwide recognized tool for its wide applicability in various organizations, gaining significant international validation.

    There is agreement in all sectors that they contribute strongly to improving the competitiveness of countries; that have a formulation that allows an organization to be viewed systemically; that have an improvement methodology; and that contribute to the growth of countries.

    According to the opinion of the General Secretary of the National Quality Award, Orlando Olivera, "Therefore what we need is that universities, research centers, consultants, companies, business and trade associations start to collaborate on the dissemination of the principles of business excellence".

    So we see that what we have today is a very important valuation of these instruments capable to look integrally and systemically to organizations and guide them to excellence. See full interview…

    V International Seminar: "Search for Excellence in Local Governments"

    During August 29th and 30th, it took place the fifth version of the seminar: "Search for Excellence in Local Governments" organized by the Municipality of Providencia. The purpose was to generate a forum for reflection about the challenges of improving municipal management, with special emphasis on Business Excellence Frameworks and their application in national and international governments in order to adequately meet the specific local demands from neighbors and users of the municipalities from Chile.

    In this opportunity was attended by leading international professionals such as Dra Miflora Gatchalian and Drs Robin Mann and Yasir Alnaqbi, among others, who shared their experiences in implementing practices of excellence in their respective countries.
    Pictures and more…

    Newsletter nº 1

    This newsletter aims to give the latest trends in business excellence, benchmarking and strategic management in Chile. As well as to keep informed all of our stakeholders who want to improve their organization's performance through modern management tools.


  3. Benchmarking is the most popular improvement tool in 2011

    August 26, 2011 by
    Top 10 tools 2011
    Click to enlarge

    Recently, Bain & Company, a leading business management consultancy company, revealed the most popular 10 tools from its Management Tools and Trends Survey for 2011. This year the most popular tool to improve business performance was Benchmarking. Benchmarking has consistently been in the top 5 tools since 1993 and no. 1 tool since 2008.

    Being no. 1 since 2008 means that whilst the world economy was suffering from a global recession executives and businesses selected benchmarking as their tool to overcome recession symptoms.

    To conduct informal or formal benchmarking projects organisations need to rely on a source of information that is trustworthy and enables organisations to quickly learn from best practices.  We believe that the BPIR.com serves this need.  For any given process there are performance measures, benchmarks, best practices, self-assessment tools, expert opinions, articles, case studies and more available to guide you through any improvement project. Plus, if you want further information, new contacts, benchmarking partners or assistance then network with 1000's of other members – read their profiles, the improvement tools they use, their best practices and contact them. Why not visit our membership plans and start benchmarking today!

    To ensure your benchmarking projects are successful and breakthrough improvements are obtained why not get certified training on benchmarking? For information on certified training courses click here.

    Ahmed Abbas

  4. Benchmarking for Performance Excellence

    March 20, 2011 by

    Following to the 5th Global Benchmarking Network (GBN) conference which was held in Kuwait in Dec 2010 and organised by GBN member Gulf Lead Consultants (GLC), GLC covered the topic in their January issue of GLC newsletter.

    The newsletter starts with defining what is benchmarking and then highlighting the challenges of benchmarking, benchmarking types & methodology and finally the value of benchmarking.

    You can download the full newsletter from here:

    Ahmed Abbas
    Benchmarking Researcher, BPIR.com

  5. Beware of Benchmarking: Bad Data is Worse Than No Data

    October 21, 2010 by

    By John Goodman, Vice Chairman and Cindy Grimm Vice President, TARP Worldwide

    Benchmarking has been popular for at least twenty years. However, if the wrong items are benchmarked or the result is inaccurate, bad data is actually worse then no data because it leads the organization to pursue the wrong goals, move in the wrong direction or at minimum, wastes resources.

    Examples of Bad Benchmarking

    There are some obvious examples of benchmarking errors but some are more subtle. While the following examples draw heavily from the customer contact environment, the lessons apply to all benchmarking.
    A company decided to focus on the best (lowest) metrics for average speed of answer (ASA) and talk time. It ended up devoting headcount to answering quickly but then rushing people off the phone. Further, the mechanistic responses resulted in incomplete answers, frustrated employees and higher turnover that caused even more demand to throw partially trained employees into the breech which resulted in even worse answers.
    Closer scrutiny of the data found that the companies that were benchmarked had less complex calls due to a different mix of products and a different approach to welcoming new customers.

    to read the full article click here