1. What is the link between positive energy, diabetes prevention, ambulance service KPIs and an innovation hub?

    June 23, 2017 by ahmed

    The answer to the question is that all of these are the topics for benchmarking projects that are being conducted by Dubai government entities as part of the initiative Dubai We Learn. This initiative is led by the Dubai Government Excellence Programme (DGEP) “Dubai We Learn” in partnership with the Centre for Organisational Excellence Research (COER).In April 2017, 11 project teams from 11 government entities began their benchmarking projects which were expected to take one year. Two months later on the 11 June 2017 the project teams came together to give a 10-minute presentation on the progress of their benchmarking projects.


    The 11 “Dubai We Learn” project teams

    To maximise the engagement and learning of the participants the audience were invited to vote on which two teams they believed had made the most progress with their projects. A panel of judges selected another two teams and then one winner was selected.


    Dr Zeyad El Kahlout, Quality and Excellence Advisor, DGEP, coordinating the voting activity

     


    The Panel of judges, from left Ahmed Abbas, Dr. Robin Mann, Prof. Dotun Adebanjo

    The team judged to have made most progress was from the General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) with its project to “To identify and implement best practices in enriching a positive energy culture”. The other three government entities recognised for their progress were:

    • Dubai Health Authority for their project which aims to identify and implement best practices in the prevention of diabetes.
    • Dubai Corporation for Ambulance Services for their project which aims to develop and implement a world-class performance management system for ambulance services.
    • Dubai Municipality for their project which aims to Identify and implement best practices in managing, sharing, and utilising knowledge across the organization.

    The four teams that were recognised with HE Dr. Ahmed Nuseirat, General Coordinator of DGEP and Dr Robin Mann, COER

    The General Directorate of Residency and Foreigners Affairs Dubai (GDRFA) aims to understand what is meant by a positive energy culture and how such a culture can support innovation and employee happiness. Currently, GDRFA is working on analysing the current status of positive energy at GDRFA, which includes analysis of key contributors toward a positive energy culture within the organisation. The next step for GDRFA will be studying the concept of positive energy on a personal and organisational level, this is to understand the environment needed for a positive energy culture to thrive.

    In the next few months, the teams will be looking for benchmarking partners to learn from. Are you implementing a best practice in any area related to the 11 projects below? If so, we would like to hear from you. Please email ahmed@bpir.com for more details.

    Government entity Project title
    Dubai Civil Aviation Authority Happy Skies
    Dubai Corporation for Ambulance Services Treat the patient not the Clock
    Dubai Customs Dubai Accredited Clients
    Dubai Electricity and Water Authority AFKARI Ideas Management System
    Dubai Health Authority Prevention better than Cure
    Dubai Human Resources Department Launching a Dubai Government HR Think Tank
    Dubai Municipality Innovation Hub
    Dubai Police Call Of Duty: Police Edition
    Dubai Public Prosecution A Smarter Public Prosecution Services
    General Directorate of Residency and Foreigners Affairs Dubai Positive Energy
    Knowledge and Human Development Authority Holacracy Safari

    For more information about this initiative download the attached article and sign-up up to COER’s newsletter to receive the latest updates.


  2. Support the United Nations Industrial Development Organization (UNIDO) using Benchmarking

    May 26, 2017 by ahmed

    UNIDO

    UNIDO’s Sub-contracting and Partnership Exchange (SPX) Programme is a well-established initiative designed to tackle poverty.

    It does this by working to increase the competitiveness of local suppliers. Benchmarking has become central to SPX which has been operating for over 25 years and is currently established in more than 30 countries across 4 continents.

    Read more here

    This article has been provided by Mark Modena, Winning Moves


  3. 1st ASQ Canada Conference – 25/26th September 2017

    by ahmed

    ASQ_logo

    The first ASQ (American Society for Quality) Canada Conference will take place on September 25 & 26, 2017 in Ottawa at the Canada War Museum.The theme will be “A Confederation of Quality Professionals Working toward an Inclusive and Sustainable Canada”. It will focus on how we can work together to make a stronger and more resilient Canada by harnessing the knowledge, capability and talent of working Canadians.

    Some of the world’s leading experts and nations best professionals will share how organizations can use best management practices to create a culture committed to excellence and work collaboratively with others to create a high performing Canada.

    Keynote Speakers at the Conference

    DAWN RINGROSE
    Dawn Ringrose is Author of the Organizational Excellence Framework, a unique publication that integrates excellence models and provides implementation guidelines for the user. Her presentation will share the aggregate results of a current research project, the ‘First Global Assessment on the Current State of Organizational Excellence’, that was launched by the Organizational Excellence Technical Committee and endorsed by the Global Benchmarking Network and ISO TC 176.

    DAN CORBETT
    Dan Corbett is the former CEO of the National Quality Institute. His presentation will challenge that we are “back to the future” in Canada as other countries have developed and improved their national excellence models and expanded the elements to include services, the non-profit sectors and public sectors. He will speak about how these countries are moving ahead of Canada and leaving us once again in catch up mode.

    DR. TED MARRA
    Dr. Ted Marra is author of ‘The Wisdom Chronicles: Competing to Win’. He will speak about ‘Laying the Foundation for the Global Competitiveness of a Nation – A Visionary Perspective’. After 40 years of dealing with ‘leadership’ across 38 countries plus reviewing what ‘better practice’ have been able to accomplish, Ted will share his vision of what is required to truly be the best – the most globally competitive nation.

    ART DANIELS
    Art Daniels has 40 years’ experience in managing and developing institutions and human resources in the Canadian public service. As the Founder of the Institute for Citizen-Centered Service and advisor to national and international governments committed to reform, Art will share his experience with respect to ‘Putting Citizens First: Achieving Customer Focus and Lean Government’.

    JP GLADU
    JP Gladu is CEO of the Canadian Council for Aboriginal Business. He will speak about moving non-Aboriginal and Aboriginal business toward sustainable partnerships and shared economic prosperity. He will share how growing a strong and diverse Aboriginal economy is essential to the Canadian economy and how this can be achieved.

    DR. ROBIN MANN
    Dr. Robin Mann is Director of the Centre for Organizational Excellence Research and Chair of the Global Benchmarking Network. His presentation will share how benchmarking is a powerful method for breakthrough thinking, innovation and improvement and for delivering exceptional bottom-line results.

    DR. CRAIG DOWDEN
    Craig Dowden is Author of ‘The Science of Positive Leadership’ and will be speaking on ‘Civility Matters’. A respected thought leader, he has been popular across media outlets – Huffington Post (U.S.), Financial Post, Psychology Today, HR Professional, Canadian HR Reporter, Canadian Manager, Your Workplace, Canadian Government Executive, Institute of Professional Management, radio and television appearances.

    To register, please visit the website http://conference2017.asqottawa.ca


     

    ‘First Global Assessment on the Current State of Organizational Excellence’

    Interim results will be shared at the conference along with a special snapshot of Canada
    Leaders from organizations around the world are invited to participate in the 1st Global Assessment on the Current State of Organizational Excellence that was launched by the Organizational Excellence Technical Committee QMD ASQ (OETC) in 2015 and endorsed by the Global Benchmarking Network and ISO Technical Committee 176.

    The assessment tool is based on the Organizational Excellence Framework (OEF) that integrates leading excellence models and provides implementation guidelines for the practitioner (downloadable at no charge http://organizationalexcellencespecialists.ca)

    To participate in the global assessment, you have two choices:

    1. Teaser Assessment – takes 5 minutes, assesses culture of excellence and delivers a free feedback report to your inbox http://www.qlbs.com/QimonoVBA/assessment/OrgExFrameworkTeaser
    2. Full Assessment – takes 15 to 30 minutes depending on organization size, assesses culture of excellence and deployment of best management practices http://www.qlbs.com/QimonoVBA/Assessment/OrgExFramework

    Individual responses for both assessments will be strictly confidential. Only the aggregate data will be reported on the open OETC LinkedIn site https://www.linkedin.com/groups/4369749 so that respondents can benchmark their performance with others.
    This research is intended to provide benefit for all stakeholders:

    • Contribute to the OETC mandate “to support and promote the use of international excellence models and to help all organizations attain higher levels of performance”
    • Create awareness with leaders and managers about the principles and best management practices that are common to high performing organizations
    • Enable organizations to build on strengths and address opportunities for improvement
    • Provide a snapshot about the extent to which best management practices are deployed by organization size, industry sector and country

    This article has been provided by Dawn Ringrose, Organizational Excellence Specialists, OETC and GBN, Canada


  4. Launch of the 2nd cycle of Dubai We Learn government projects

    May 25, 2017 by ahmed

    2017 projects

    The Dubai Government Excellence Programme (DGEP), part of the General Secretariat of the Executive Council of Dubai, launched the initiative in October 2015. This initiative is in cooperation with the Centre of Organisational Excellence Research (COER), New Zealand. The initiative aims to empower a culture of institutional learning and the transfer and exchange of knowledge within the government sector. Due to the tremendous success of the 1st year of this initiative a 2nd cycle of benchmarking projects was started in April 2017. The 2nd cycle consists of the mentoring of 11 benchmarking projects, training in organisational learning and benchmarking, and the provision of a best practice resource, www.BPIR.com, for all 37 government entities.

    The projects selected are shown below:

    Government Eentity Project Name
    Dubai Civil Aviation Authority Remotely Piloted Aircraft System services
    Dubai Corporation for Ambulance Services Treat the patient not the clock
    Dubai Customs Dubai accredited clients
    Dubai Electricity and Water Authority AFKARI ideas management system
    Dubai Health Authority Prevention better than cure (innovative prevention program to combat Diabetes)
    Dubai Human Resources Department Dubai Launching a Human Resources Research and Studies Centre
    Municipality Dubai Innovation driven knowledge hub
    Police Dubai Governance of work hours of Dubai Police vehicles maintenance and repair tasks
    Public Prosecution Increasing the use of electronic and smart applications
    General Directorate of Residency and Foreigners Affairs Renovate your thinking
    Knowledge and Human Development Authority Holacracy safari

    Projects were selected based on their potential benefits to Dubai as a whole (and the government entity) and the commitment of each government entity to complete the project. Meetings were held with each government entity to discuss their proposed projects and set expectations for the year. The photographs below show the teams of Dubai Human Resources Department Dubai, Dubai Electricity and Water Authority and Dubai Police after meetings with Dr Robin Mann and Ahmed Abbas of COER. 20170409_133520_1

    20170410_093058_1

    20170409_114841_1

    The official start of the 2nd cycle began with 3-days of intensive training on the TRADE Benchmarking methodology for each team. At the training the projects were further refined and the teams learnt how to manage their projects and utilise benchmarking to find and implement best practices.

    The photographs below are for Dr. Ahmad Al Nusairat delivering the opening speech for the training that were undertaken. In the first batch 5 teams were trained and the second batch 6 teams were trained.

    20170411_084019_1

    20170411_084047_1

    Following on from the training three progress sharing days will be held throughout the year and a final closing sharing in April 2018 to evaluate the results of the projects. The 1st progress sharing day will be held on 11 June 2017 with each team giving a 10-minute presentation describing the progress of their projects. These progress sharing days provide an excellent platform for the teams to learn from each other. As all project teams are using the TRADE benchmarking methodology it is easy to compare progress and share experiences.

    To receive up to date information about this initiative subscribe to our free newsletter from here, you can also search #Dubai_We_Learn in the social media websites to see content uploaded by the teams.


  5. Which is most popular – Benchmarking, Best Practices, Business Excellence, Innovation, Lean, Six Sigma, Balanced Scorecard, Knowledge Management, ISO 9001 or IS0 14001?

    March 7, 2017 by ahmed
    most_popular_0
    My friend from the Australian Organisation for Quality – Michael W McLean, Managing Director, McLean Management Consultants Pty Limited brought to my attention the usefulness and fun of using Google Trends. Michael had compared the popularity of business excellence with a number of other improvement methodologies and techniques. His point was the relative lack of awareness or popularity of business excellence in comparison to other improvement approaches, in particular in comparison to ISO 9001. This was disappointing but no great surprise as it supported the findings of a study that COER undertook for SAI Global on the Australian Business Excellence Framework (ABEF) in 2007 (study shown here) – this revealed that only 9.5% of senior managers/directors in Australia had heard of the ABEF and only 1.3% had used the ABEF to improve their performance over the last 5 years.
    The graphs below are from my own comparisons using Google Trends. The first graph shows the popularity according to the number of searches for Benchmarking, Best Practices, Business Excellence and Innovation. These topics are the areas of expertise for my organisation, the Centre for Organisational Excellence Research (COER). The graph shows the popularity of these approaches over 5 years from a worldwide perspective and only including results of searches of a “business and industrial” nature rather than on “games” or “sport” for example.most_popular1

    The graph shows clearly that innovation is the most popular search item, approximately four times as popular as searches for best practices and benchmarking. Business excellence is a 1/100th as popular as innovation. (Note the numbers on the left hand axis represent search interest relative to the highest point on the chart for the given region and time. A value of 100 is the peak popularity for the term. A value of 50 means that the term is half as popular. Likewise a score of 0 means the term was less than 1% as popular as the peak).

    The second graph shows the popularity according to the number of searches for Benchmarking, Lean manufacturing, ISO 9001, Innovation and ISO 14001. This graph reveals that Innovation is the most popular topic with ISO 9001 second (at 50% popularity), Benchmarking third, ISO 14001 fourth, and Lean manufacturing last.

    most_popular2

    The third and final graph shows the popularity according to the number of searches for Benchmarking, Six Sigma, Balanced Scorecard, Innovation and Knowledge Management. This graph reveals that Innovation is again the most popular topic with Six Sigma second (at 50% popularity), Benchmarking third, Knowledge Management fourth and Balanced Scorecard last.

    most_popular3

    These searches reflect the interests of business people around the world and therefore should be taken seriously. Innovation can be seen as the hot topic over the last 5 years and yet systems/approaches/methodologies to help organisations become more innovative are still in their infancy. Those of us that understand business excellence will recognise that business excellence models have innovation integrated into the model criteria and yet the models are relatively unknown and unused. This presents an opportunity for the administrators and promoters of business excellence to leverage off the interest in innovation to offer their holistic business excellence model as a guide to building innovative organisations.

    This article was written by Dr Robin Mann, Head of the Centre for Organisational Excellence Research, NZ.