1. 2016 Canada Awards for Excellence Recipients

    October 25, 2016 by ahmed

    CAE_Logo

    Originally posted on Excellence Canada

    Excellence Canada is pleased to announce that, at the 32nd anniversary of the Canada Awards for Excellence, 22 Canadian organizations will be receiving the Canada Awards for Excellence for outstanding performance in award categories that include: Excellence, Innovation & Wellness; Quality; Healthy Workplace®; and Mental Health at Work®.

    The Patron of the Canada Awards for Excellence program is His Excellency, the Right Honourable David Johnston, C.C., C.M.M., C.O.M., C.D., Governor General of Canada.

    Excellence Canada’s mission is to help organizations in all sectors become the best-in-class by implementing standards of excellence. Excellence Canada is a not-for-profit organization that certifies and recognizes organizations that embody these attributes: they are customer focused, competitive, economically and environmentally sustainable, are good corporate citizens and actively pursue strategies to improve the mental and physical health and safety of their employees to create a healthy workplace culture that attracts and retains the best people.

    The Canada Awards for Excellence is an annual awards program that recognizes outstanding achievements by organizations in the private, public, and not-for-profit sectors, from coast-to-coast across Canada.

    Shirlee Sharkey, Chair of Excellence Canada, stated: “We are so very proud to bestow Canada Awards for Excellence upon this year’s remarkable recipients. Our award recipients are role models of excellence in the areas of leadership, governance, strategy, planning, customer experience, employee engagement, innovation, and wellness. We applaud their outstanding achievements.”

    Allan Ebedes, President and CEO of Excellence Canada, commented: “Over the past 32 years we have recognized over 600 outstanding organizations for meeting the highest standards of quality, excellence, innovation, and healthy workplaces. This year we are delighted to be recognising another 22 outstanding organizations with a Canada Awards for Excellence. We are also honoured to be presenting Special Recognition of Achievement Awards to three distinguished Canadians: Margaret Trudeau for her advocacy work in mental health; Richard McLaren OC, for his pivotal work on anti-doping and ethics in sport; Christine Day for her business and entrepreneurial successes.”

    Order of Excellence: Quality

    • Information Technology Services (ITS), Toronto Transit Commission (TTC) – Toronto, Ontario

    Order of Excellence: Excellence Innovation and Wellness

    • Ceridian Canada – Markham, Ontario

    Excellence for the Excellence, Innovation and Wellness

    Gold Award Recipients

    • British Columbia Pension Corporation – Victoria, British Columbia
    • Calian – Ottawa, Ontario
    • Canadian Forces Housing Agency, Department of National Defence – Ottawa, Ontario
    • Property Valuation Services Corporation – Dartmouth, Nova Scotia
    • Real Estate Board of Greater Vancouver – Vancouver, British Columbia
    • The Canadian Real Estate Association – Ottawa, Ontario

    Silver Award Recipients

    • The Office of the President, University of Waterloo – Waterloo, Ontario

    Mental Health at Work
    Silver Award Recipient

    • Manulife – Kitchener-Waterloo, Ontario

    Healthy Workplace Award
    Gold Award Recipient

    • Lassonde Industries Inc. and A. Lassonde Inc. – Rougemont, Quebec
    • Soprema – Drummondville, Quebec

    Silver Award Recipients

    • Groupe AFFI Logistique – Boucherville, Quebec
    • Manulife – Kitchener-Waterloo, Ontario
    • Valacta – Sainte-Anne-de Bellevue, Quebec
    • Workplace Safety North – North Bay, Ontario

    Quality and Project Award
    Gold Award Recipients

    • Acadian Seaplants Limited, Dartmouth, Nova Scotia
    • Distech Controls Inc., Brossard, Quebec

    Silver Award Recipients

    • Société de transport de Laval, Laval, Quebec

    Bronze Award Recipients

    • Conceptromec Inc., Magog, Quebec
    • Lafontaine, Lévis, Quebec
    • Résidence Wales Home, Cleveland, Québec

  2. A “Best Place to Work” with a culture of caring

    October 19, 2016 by ahmed

     

    Originally posted on Blogrige by Christine Schaefer

    It may not surprise anyone that Baldrige Award-winning Sutter Davis Hospital is on the 2016 list of “Best Places to Work in Health Care” recognized by Modern Healthcare. The 2013 Baldrige Award recipient has made its “Culture of Caring” the foundation for excellent results in all key areas. In fact, the high-achieving hospital considers its Culture of Caring to be its core competency.

    Following are highlights from the profile of Sutter Davis Hospital on the Baldrige Performance Excellence Program’s website:

    • The Culture of Caring is reinforced through senior leaders’ dedication to safe patient care, an engaged workforce and the community. Annual goals and action plans create accountability for the delivery of a consistently positive patient experience. This accounts for the hospital’s solid clinical quality ratings and outcomes and its strong position as a preferred place to work and practice medicine.
    • Sutter Davis Hospital demonstrates high standards for work and process efficiency. For example, the average door-to-doctor time in emergency has decreased from 45 minutes in 2008 to 22 minutes in 2012, well below the California benchmark of 58 minutes.
    • An organizational focus on people is reflected in Sutter Davis Hospital’s employee satisfaction and engagement scores, which exceed the top 10 percent of marks in a national survey database. Physician satisfaction shows sustained improvement over the past three years, increasing from 80 percent to 90 percent, and attaining Press Ganey top 10 percent performance in 2011 and 2012.
    • Measures of workforce climate at Sutter Davis Hospital exceed targeted goals of Sutter Health (the parent organization). Employees have rated workforce health, safety and security at 100 percent from 2008 to 2012. Employee perceptions of safety exceed national top 10 percent benchmarks as measured in the hospital’s annual Culture of Safety survey.

    How Sutter Davis Hospital builds an effective and supportive workforce environment and engages its workforce to achieve a high-performance work environment (the basic requirements of category 5 of the Baldrige Health Care Criteria for Performance Excellence) are described in a summary of the organization’s 2013 application for the Baldrige Award, which is publicly available on the Baldrige Program website.

    As that document indicates, benefits for Sutter Davis Hospital employees have included discounted daycare, tuition reimbursement, employee discounts at health clubs and amusement parks—and health insurance that expanded to include pet insurance and identity theft coverage based on employee feedback

    In the following excerpt, Sutter Davis Hospital (SDH) describes five approaches supporting its winning culture:
    Organizational Culture. SDH fosters an organizational culture characterized by open communication, high performance, an engaged workforce and ensures our culture benefits from the diversity of our workforce via the following mechanisms:

    1. CULTURE OF CARING classes: Quarterly, all new workforce members at SDH attend the CULTURE OF CARING class. This four-hour class orients new employees to the Sutter Davis Difference, including the Mission, Vision, and Values (MVV), STANDARDS OF BEHAVIOR, professionalism, patient satisfaction, and key resources for the workforce.
    2. Just Culture: The Just Culture process was instituted after receiving the results from our Culture of Safety survey. The Just Culture Algorithm systematically allows us to identify needed process improvements, hold employees accountable for their choices while at the same time encouraging an open learning culture. It shifts the focus from errors and outcomes to system design and behavioral choices.
    3. Round the Clocks: In order to further deploy the Sutter Davis Difference and MVV to all workforce members and to ensure SDH is communicating at all levels; the ATeam schedules quarterly Round-the-Clocks to meet with the workforce. All shifts are visited in Round the Clock meetings, during which the A Team focuses on rewarding and recognizing success, engagement and communicating key messages. In addition, volunteers receive information at least semiannually through the Volunteer Update Meeting.
    4. Interdisciplinary Practice Councils (IPCs): The IPCs allow the workforce to contribute their diverse ideas, skills and abilities to improve the workforce and patient’s experience. Open communication in the IPCs creates a work environment that promotes respect, sharing common goals, and having a voice in patient care and work environment decisions.
    5. All Staff Assembly: As a cycle of improvement, SDH began inviting all workforce members, to an annual All Staff Assembly. In a three-hour session designed to be informative, engaging, inspiring and entertaining, A Team members deploy messages related to the Sutter Davis Difference, the MVV, the Strategic Planning Process, the DASHBOARD and PILLAR performance.

  3. EFQM and UK Excellence Awards 2016

    October 17, 2016 by ahmed

    In the pursuit for excellence 2016 was a very challenging year for many organisations around the world. Business excellence awards are  the most prestigious awards any organisation can achieve, it recognises organisations which have demonstrated excellence in all areas of operation. Below are some of the business excellence award winners of 2016, for a list of other business award winners join BPIR today (we have a database of 13,000 award winners stretching back over 8 years) and learn how they achieved their success.

    EFQM Excellence Award 2016

    EFQM Excellence Award Winner

    • Ayuntamiento De Alcobendas – Spain

    EFQM Prize Winner in Managing with Agility

    • Aeroprts De Lyon – France

    EFQM Prize Winner in Adding Value for Customers & Creating A Sustainable Future

    • Bradstow School – United Kingdom

    EFQM Prize Winner in Sustaining Outstanding Results

    • City of Glasgow College – United Kingdom

    EFQM Prize Winner in Leading with Vision, Inspiration and Integrity

    • GC Europe N.V. – Belgium

    EFQM Prize Winner in Adding Value for Customers

    • General Directorate of Iett Enterprises – Turkey

    EFQM Prize Winner in Developing Organisational Capability

    • Glasgow Housing Association – United Kingdom

    EFQM Prize Winner in Creating a Sustainable Future & Sustaining Outstanding Results

    • Robert Bosch GMBH, Blaichach Plant – Germany

    EFQM Prize Winner in Developing Organisational Capability

    • Stavropol State Agrarian University – Russia

    EFQM Excellence Award Finalist

    • Ahold Czech Republic, A.S.
    • Bosch Security Systems, S.A. – Portugal
    • Coca-Cola Iceçek Supply Chain – Turkey
    • Hospital Universitario Infanta Elena – Spain
    • Recupel Vzw – Belgium
    • Tarsus Belediyesi – Turkey

    UK Excellence Award 2016

    Award Winners:

    • University of Winchester
    • CrossCountry Trains

    Finalists:

    • ABM Finance
    • Arriva Trains Wales
    • Merseyrail Electrics (2002) Limited
    • Rejuvo JPCS
    • Safe Move – Yorkshire Water

  4. JIC Wins European Award for best Practices – 2016

    June 26, 2016 by ahmed

    JIC 2016

    Al Jazeera International Catering was awarded the most prestigious European Award for best Practices – 2016. This award was presented as recognition for JIC’s best practices, adherence to the excellence program and the commitment towards sustainability and stakeholder engagement.

    The European Society for Quality Research (ESQR) recognizes and highlights outstanding business results, best practices, quality awareness and achievements by companies in regional and global markets. Through its recognition programs and awards, ESQR makes quality a top priority for the recognized organizations, regardless of their sector, size and location.

    The award was presented at a splendid Ceremony held at Le Plaza Hotel, Brussels (Belgium) on Saturday, June 4, 2016. Around 75 companies from 63 countries participated in this grand event.

    Receiving the award, Mr. Robby Thommy, Managing Director, Al Jazeera International Catering, thanked the organizers for evaluating and recognizing its commitment towards sustainability and stakeholder’s engagement. He also thanked the employees of JIC for their passion and dedication towards excellence and sustainability and said this award is a clear recognition for the commitment and attitude they possess towards the journey of excellence.

    JIC won the International Best Practice Competition 2015 and 2014, and Runner-up of GBN’s Global Benchmarking Award 2015


  5. 2016 World’s most ethical includes Baldrige recipients

    June 19, 2016 by ahmed

     

    Originally posted on Blogrige by Dawn Marie Bailey

    Among honorees from 21 countries, 5 continents, and 45 industries, several Baldrige Award-winning organizations (as well as other organizations on Baldrige journeys) made the Ethisphere Institute’s 2016 “The World’s Most Ethical Companies” list of just over 100 organizations.

    Ethisphere Institute is identified as “a global leader in defining and advancing the standards of ethical business practices, recognizing companies that go beyond making statements about doing business ‘ethically’ and translate words into actions by promoting ethical business standards internally and exceeding legal compliance minimums through best practices.”

    Among the honorees are:

    • 2007 Baldrige Award recipient Sharp Healthcare (San Diego, CA)
    • 2006 Baldrige Award recipient Premier (Charlotte, NC)
    • 2000 Baldrige Award recipient CH2M (formerly Operations Management International, Inc.) (Greenwood Village, CO)
    • 1993 Baldrige Award recipient Eastman Chemical Company (Kingsport, TN)
    • 1992 Baldrige Award recipient Texas Instruments (Dallas, TX)
    • 1989 Baldrige Award recipient Milliken & Company (Spartanburg, SC)
    • 1989 Baldrige Award recipient Xerox Corporation (Stamford, CT)

    Others on the list with a connection to a Baldrige Award recipient include 3M Company (3M Dental Products Division was a Baldrige Award recipient in 1997) and Hospital Corporation of America (2014 Baldrige Award recipient St. David’s HealthCare (SDH)—one of the largest hospital systems in Texas—is a unique partnership between St. David’s Foundation, Hospital Corporation of America, and Georgetown Health Foundation).

    According to its website, Ethisphere uses a proprietary rating system called the corporate Ethics Quotient, which is comprised of multiple-choice questions that represent a company’s ethical performance. Organizations are invited to apply, with the majority being corporate and large in size.

    Within the Baldrige Excellence Framework (versions of which all of the organizations noted above had fully implemented at the time of their Baldrige Award wins), ethics is part of a Core Value and Concept present in all high-performing organizations. In addition, within Category 1 Leadership, considerations are given for how an organization fulfills its ethical responsibilities and promotes ethical behavior, and in Category 5 Workforce, considerations are offered for how workforce and leader development supports ethics and ethical business practices. Further, in item 7.4 Leadership and Governance Results, results for ethical behavior, including stakeholder trust in senior leaders and governance, and breaches of ethical behavior, are considered.

    How would your organization rate among the world’s most ethical?