Findings from a global survey on business improvement and benchmarking

December 17, 2008 by admin

Hello all

Thanks to all those BPIR members/supporters that participated in the Global Benchmarking Network’s survey on “Business Improvement and Benchmarking.”

In total over 450 people responded from over 40 countries. It was the most comprehensive survey to date on the use of business improvement tools and,  in particular, on benchmarking. Key insights were revealed into this increasingly popular technique and how organisations were applying it and using it to improve their performance.

Key findings were:

  • Mission and Vision Statements and Customer (Client) Surveys are the most used (by 77% of organisations) of 20 improvement tools, followed by Strengths, Weaknesses, Opportunities, and Threats (72%), and Informal Benchmarking (68%). Performance Benchmarking was used by (49%) and Best Practice Benchmarking by (39%).
  • The tools that are likely to increase in popularity the most over the next three years are Performance Benchmarking, Informal Benchmarking, Strengths, Weaknesses, Opportunities, and Threats, and Best Practice Benchmarking. Over 60% of organizations that are not currently using these tools indicated they are likely to use them in the next three years.
  • When Best Practice Benchmarking is done well significant benefits are obtained with 20% of projects resulting in benefits worth $250,000.
  • Respondents indicated that the external help/service that they most want (out of 8 services) is access to a best practice database!  This is obviously good news for the BPIR.com and means we are on the right track with our collection of 1,000’s of best practices.

BPIR members can read the full report here, once logged in, and non-members can read Excerpts from a Report on the Global Use of Business Improvement Tools and Benchmarking.

Join now to read the full report.

II hope the report’s findings will assist you all in undertaking benchmarking more effectively.

Best regards

Robin

Dr Robin Mann, Commercial Director and Part-Owner, BPIR.com Limited.

 

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