COER’s Productivity and Business Excellence Research

June 15, 2014 by ahmed

The importance of raising productivity, achieving greater outputs as a proportion of inputs, for wealth creation is well understood. The challenge is how to achieve this whether it is on a personal, organizational, or country level.  The Centre for Organisational Excellence Research (COER), founders of the BPIR.com, are grappling with this challenge and providing solutions through its research programmes and activities.

Dr Robin Mann, Head of COER, is the Chief Expert for a major project with the Asian Productivity Organisation (APO) to review productivity initiatives in 20 Asian economies so that more effective Asian-wide and National strategies and services for productivity improvement can be provided. The coordination meeting for this project was held in Tokyo, 27/28 May, where time was spent developing the research tools. The next step is for National Experts representing each country to collect data from their various stakeholders; funders, partners, staff and clients. Early results from the research are expected at the end of August, with the final report published in March 2015.  From an academic perspective this project is important as access is being given to data that is not normally available for research purposes and as such a number of journal papers have been targeted for publication.

blog1

Dr Mann (centre) with the Secretary General of the APO and the National Experts from member countries

This year, Dr Mann is involved in a number of APO projects including:

  • Advising the Philippines on their National Business Excellence Strategy for the public sector (therefore recommending services to help the public sector to become more accountable and efficient) and providing benchmarking training to its key institutions.
  • A conference on business excellence in Pakistan (2-5 September)
  • A business excellence week for the public sector for all APO members in Singapore (27-31 October) to coincide with SPRING Singapore’s Global Business Excellence Conference.

COER are also the organisers of the International Best Practice Competition, www.bestpracticecompetition.com, and Global Benchmarking Award, www.globalbenchmarkingaward.com, which are both supported by many APO members. The 3rd International Best Practice Competition will be held in conjunction with the Abu Dhabi Chamber of Commerce on the 25 November. The event is like a talent contestant but in this case organisations need to share a specific best practice within an 8 minute presentation. In 2013, 36 entries were received from 10 countries, and the winner was the Immigration & Checkpoints Authority from Singapore.  The Global Benchmarking Award follows a similar process but recognizes those organisations that have developed an effective approach for benchmarking. The 3rd Global Benchmarking Award will be held in Florida, Orlanda, 3 to 4th December. The winner in 2013 was the Knowledge and Human Development Authority (KHDA) in Dubai which is using benchmarking as a key method to improve the educational performance of private schools.

blog23

Photo 3 – Immigration & Checkpoints Authority receiving their award from Dr Robin Mann and Marc Amblard, CEO, EFQM
Photo 4 – KHDA receiving the Global Benchmarking Award from the Global Benchmarking Network.

COER’s international work also involves assisting with organizing a number of conferences including a Benchmarking Conference in Iran (11-12 October),  Business Excellence Conferences in Abu Dhabi (17-18 September) and Dubai (26/27 November), Benchmarking Conference in Abu Dhabi (21-25 September), and providing benchmarking training workshops in Bahrain, India, Malaysia,  New Zealand, Singapore and UAE.

To disseminate the learning from COER’s activities it has developed the Business Performance Improvement Resource, www.BPIR.com. Recently over 100 videos of best practices were added. Some APO members provide access to the BPIR.com to organisations in their country to encourage productivity improvements. For example, SPRING Singapore provides access to the BPIR to over 500 of its business excellence certified companies.

COER’s PhD students are contributing to the knowledge on productivity and business excellence. Alan Samuel is researching “Informal Benchmarking” – the way organisations learn from each other using an unstructured approach rather than through “Formal Benchmarking”. Informal Benchmarking is the most popular type of benchmarking and includes conversing with fellow workers to learn from their experience, networking with associates from other organizations, or simply researching a website to learn from better practices. Whilst this method is popular there has been little research on it as most research has focused on the more rigorous formal benchmarking. To participate in Alan’s research click here.

blog4

Alan Samuel presenting at the Global Business Excellence Conference in Singapore, 2013

Another student Rubab Malik is studying high performing or fast improving schools and school systems around the world to identify how they learn and apply best practice. This research is of particular importance to New Zealand with its decline in educational performance of 15 year olds from 7th to 13th in reading, 7th to 18th in science and from 13th to 23rd in maths (according to the respected PISA assessment).

For more information on COER, contact Dr Robin Mann, r.s.mann@massey.ac.nz or sign up to COER’s newsletter at http://www.coer.org.nz/share/free-newsletter.

2366 Total Views 1 Views Today
Print Print

No Comments

No comments yet.

RSS feed for comments on this post.

Leave a comment

* Copy This Password *

* Type Or Paste Password Here *