Boosting knowledge sharing between government entities

October 2, 2017 by ahmed
DWL092017a

The 11 “Dubai We Learn” project teams

The 2nd Progress sharing day (Learning summit) of Dubai We Learn was held on 18 September 2017. In the opening speech, HE Dr. Ahmed Nuseirat, General Coordinator of DGEP, encouraged the teams to achieve world-class performance in their projects, and praised the progress made by teams so far.

Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

Opening speech by HE Dr. Ahmed Nuseirat, General Coordinator of DGEP

One of the aims of the Dubai We Learn initiative is to promote knowledge sharing and collaboration between government entities. To achieve this, each of the 11 projects teams gave a 10 minute presentation to share their project progress. Discussions then followed between the teams on how they could assist each other.

Since it has been five months since the launch of the projects, most of the teams have finished the Research stage of the TRADE benchmarking methodology – this is the methodology they are using to find and implement best practices. The main task of the Research stage is to gain a better understanding of the area of focus to be benchmarked through undertaking a detailed analysis of current processes and performance. As a result, some of the projects went from a specific to a broader aim, while some others went from a broader to more specific aim. The next step is the Acquire stage, where teams are looking for best practices from other organisations, this is mainly done through desktop research and benchmarking visits. Some teams took the opportunity of the relationships developed with other teams and have already conducted some benchmarking visits.

The following shows the latest aim of each project:

Dubai Civil Aviation Authority (DCAA):
To identify and implement best practices in increasing the awareness Remotely Piloted Aircraft System (RPAS) services provided by the DCAA.

Dubai Corporation for Ambulance Services (DCAS):
To develop and implement a world-class performance management system for ambulance services.

Dubai Customs:
To identify with pilot entities from the Dubai Government best practices in the Client Accreditation process, set standards and benefits for the program with a view to start implementing the Dubai Accredited Clients Program across the pilot entities from February 2018.

Dubai Electricity and Water Authority (DEWA):
To identify and implement best practices in idea generation to improve employee engagement rate with the AKFARI Idea Management System from 20% in 2017 to a minimum of 40% by April 2018. Improving the Quality of the Ideas & Implementation Rate by 50%.

Dubai Government Human Resource (DGHR):
Launching Dubai Government HR Think Tank for future shaping, research-driven decision making and pioneering HR’s role for Dubai government.

Dubai Health Authority (DHA):
Within one year to develop and start implementing Dubai Diabetes prevention framework based on worldwide best practices to reduce the prevalence of Diabetes from 19.3% to 16.3% in 2021.

Dubai Municipality:
Identify and implement best practices in managing, sharing, and utilising knowledge across the organisation through an effective Innovation Hub that can create a robust base for innovation and increase the utilisation rate of knowledge sources.

Dubai Police:
To find and implement best practices in vehicle fleet maintenance in order to improve the productivity of Dubai Police Mechanical Works department to world-class levels.

General Directorate of Residency and Foreigners Affairs Dubai (GDRFA):
To identify and implement best practices in enriching a “Positive Energy Culture” at GDFRA.

Knowledge and Human Development Authority (KHDA):
To identify and implement best practices in transforming the way we work into a self-managed system that engages, empowers, and enlightens employees leading to elevated levels of employee happiness, innovation and productivity. Inspired by Sheikh Mohammed bin Rashid al Maktoum, “we are building a new reality for our people, a new future for our children, and a new model of development.

Public Prosecution:
To increase the number of the applications submitted electronically to more than 70% and to improve the electronic services provided to the applicant by March 2018

If you have information that can assist any of these projects we would be pleased to hear from you.

For more information about this initiative, download the attached article and sign-up up to COER’s newsletter to receive the latest updates.

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