1. Benchmark Memo: October 2016

    October 19, 2016 by ahmed
    Greetings to our members,

    Read our Standard Benchmark Memo (for all members) or our SPRING Singapore Benchmark Memo (for members from Singapore) This month’s content includes:

    • Best Practice Events
    • BPIR News
    • 13 successful best practice projects to boost government performance
    • Best Practice Video: MPA E-Finance: Connecting MPA with Our Customers
    • Best Practice Video: UOB Mobile Cash
    • 5th Global Benchmarking Award – Call for Entries
    • BPIR Tip of the Month: Best Practice Case Studies
    • Featured Article: rewarding employees
    • Knowledge life-cycle management using Web 2.0 tools

    Best Regards,

    Neil Crawford BPIR.com


  2. BPIR Newsletter: October 2016

    by ahmed

    Hi,

    Welcome to October’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events

    BPIR News

    • How to handle customer feedback on social media….read more
    • Baldrige Cyber – A new era in the Baldrige program begins!….read more
    • Companies with highly engaged workforce are 21% more profitable….read more
    • South African Quality Institutes latest news….read more
    • Bringing a systems approach to U.S. population health….read more
    • 7 mistakes good Managers NEVER make….read more
    • Eight powerful ways to generate great ideas….read more

    13 successful best practice projects to boost government performance

    It is one year since the Dubai Government Excellence Programme (DGEP) launched “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand.

    The first wave of benchmarking projects came to an end on the 5 October 2016 when 13 project teams give a presentation and submitted a benchmarking report to share their results.

    Watch now

    5th Global Benchmarking Award  – Call for Entries

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    The winners have been Watson Real Estate (New Zealand) in 2012, Knowledge and Human Development Authority (United Arab Emirates) in 2013, OCBC Bank (Singapore) in 2014 and The Medical City, (Philippines) in 2015. For videos on these award winning organisations click here..

    The 5th Global Benchmarking Award will be held at the 10th International Benchmarking Conference, 8th December 2016, Nanjing, Jiangsu, China.

    The closing date for entries is the 30th October 2016, for more information about the award visit the official award website.

    BPIR Tip of the Month – Best Practice Case Studies

    Direct access to over 4700 case studies from high-performing organisations across the world – more than 30 different countries represented.

    Why risk precious time and resources when using a tool or technique for the first time? Leverage the experience of other organisations that have spent time and resources perfecting their practices and technique highly effective. Find out who should lead and manage a tool’s implementation, how to train others to use it, where to use it first, and how best to obtain buy-in. Experts agree that benchmarking other organisations’ successful practices is the fastest way to deliver significant performance improvements.

    Click here to see a video clip on how to do it.

    Featured Publications

    BPIR provides full access to over 170 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your BPIR membership while allowing you to read, search, and print from 790 top publications! Here are a few of the titles from the “Accounting” category (one of 23 categories):
    – The CPA Journal
    – Accountancy SA
    – CPA Client Bulletin
    – CPA Client Tax Letter
    – Financial Management
    – International Journal of Government Auditing

    Knowledge life-cycle management using Web 2.0 tools

    The study’s aircraft engine components manufacturer pioneered the implementation of Web 2.0 tools, also called Social Web tools, to facilitate internal and external collaboration throughout the development of aircraft engine components and services. The knowledge flows between the manufacturer, its suppliers, customers, and offshore units were analysed to understand how cross-organizational teams made use of various knowledge management systems. Web 2.0 technologies:
    – Helped practitioners locate specific expertise outside their usual networks creating more collaborative and iterative processes for knowledge validation.
    – Presented information in multiple formats, such as image, video, or audio, allowing capture of rich contextual information.
    – Enabled the sharing of content through an easily searchable knowledge base. Mechanisms such as tagging, comments, and ratings created search mechanisms that helped individuals rapidly locate and access needed information.

    Remember to
    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,
    Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
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  3. EFQM and UK Excellence Awards 2016

    October 17, 2016 by ahmed

    In the pursuit for excellence 2016 was a very challenging year for many organisations around the world. Business excellence awards are  the most prestigious awards any organisation can achieve, it recognises organisations which have demonstrated excellence in all areas of operation. Below are some of the business excellence award winners of 2016, for a list of other business award winners join BPIR today (we have a database of 13,000 award winners stretching back over 8 years) and learn how they achieved their success.

    EFQM Excellence Award 2016

    EFQM Excellence Award Winner

    • Ayuntamiento De Alcobendas – Spain

    EFQM Prize Winner in Managing with Agility

    • Aeroprts De Lyon – France

    EFQM Prize Winner in Adding Value for Customers & Creating A Sustainable Future

    • Bradstow School – United Kingdom

    EFQM Prize Winner in Sustaining Outstanding Results

    • City of Glasgow College – United Kingdom

    EFQM Prize Winner in Leading with Vision, Inspiration and Integrity

    • GC Europe N.V. – Belgium

    EFQM Prize Winner in Adding Value for Customers

    • General Directorate of Iett Enterprises – Turkey

    EFQM Prize Winner in Developing Organisational Capability

    • Glasgow Housing Association – United Kingdom

    EFQM Prize Winner in Creating a Sustainable Future & Sustaining Outstanding Results

    • Robert Bosch GMBH, Blaichach Plant – Germany

    EFQM Prize Winner in Developing Organisational Capability

    • Stavropol State Agrarian University – Russia

    EFQM Excellence Award Finalist

    • Ahold Czech Republic, A.S.
    • Bosch Security Systems, S.A. – Portugal
    • Coca-Cola Iceçek Supply Chain – Turkey
    • Hospital Universitario Infanta Elena – Spain
    • Recupel Vzw – Belgium
    • Tarsus Belediyesi – Turkey

    UK Excellence Award 2016

    Award Winners:

    • University of Winchester
    • CrossCountry Trains

    Finalists:

    • ABM Finance
    • Arriva Trains Wales
    • Merseyrail Electrics (2002) Limited
    • Rejuvo JPCS
    • Safe Move – Yorkshire Water

  4. 13 successful best practice projects to boost government performance

    October 16, 2016 by ahmed

    DWL

    It is one year since the Dubai Government Excellence Programme (DGEP) launched “Dubai We Learn” for government entities in Dubai. This ambitious programme consists of a range of knowledge sharing and organisational learning activities designed to fast-track organisational improvement and stimulate innovation. A key part of this initiative has been the mentoring of benchmarking projects by DGEP’s partner the Centre for Organisational Excellence Research, New Zealand.

    The first wave of benchmarking projects came to an end on the 5 October 2016 when 13 project teams gave a presentation and submitted a benchmarking report to share their results.

    The preliminary results have been remarkable. For example, Dubai Municipality’s project will save US$500,000 per year; this is from a more efficient purchase requisition process. The Knowledge and Human Development Authority have made major changes to its work environment and practices to increase employee happiness. Dubai Statistics have gained international recognition for its improvement in its innovation capabilities and Dubai Police for its knowledge management system. The Dubai Corporation for Ambulance Services (DCAS) within one year were able to design and gain full approval by the National Qualification Authority and Ministry of Education Authority for an Advanced Paramedic Training program. This training programme is the first in the Middle East and will enable DCAS to offer better health care services on the road and thus reduce mortality and morbidity rates.

    The project deliverables and presentations were assessed by an expert panel.

    The expert panel were Dr Robin Mann, Founder of TRADE, Centre for Organisational Excellence Research, New Zealand, Arndt Husar, Deputy Director, United Nations Development Programme (UNDP), Global Centre for Public Service Excellence, Singapore and Professor Dotun Adebanjo, University of Greenwich, London.

    The expert panel were Dr Robin Mann, Founder of TRADE, Centre for Organisational Excellence Research, New Zealand, Arndt Husar, Deputy Director, United Nations Development Programme (UNDP), Global Centre for Public Service Excellence, Singapore and Professor Dotun Adebanjo, University of Greenwich, London.

    The evaluation was based on the TRADE Benchmarking Certification Scheme; the evaluation results were as follows:

    DWL results

    Project teams used the TRADE Best Practice Benchmarking Methodology – a rigorous step by step approach that involves searching for and implementing leading edge practices. Some project teams travelled internationally to find best practices whilst others learnt from other government entities and the private sector in Dubai. The TRADE methodology is shown below and a video, provided by Dubai Municipality, highlighting its benefits can be watched at https://www.youtube.com/watch?v=yCXh72KP_Co

    TRADE

    Due to the success of this initiative, a 2nd wave of benchmarking projects will start in early January 2017. Dubai government entities may join the 2nd wave of projects through contacting Dr. Zeyad Mohammad El Kahlout, Quality and Excellence Advisor, Dubai Government Excellence Program, The General Secretariat of the Executive Council of Dubai, Zeyad.ElKahlout@tec.gov.ae.