1. South African Quality Institutes latest news

    November 30, 2014 by ahmed

    South African Quality Institute (SAQI) http://www.saqi.co.za is the national body that co-ordinates the Quality effort in South Africa. Their monthly newsletter is an excellent source of information to keep up with the latest quality issues in South Africa.

    • Exposing uncertainty in ISO DIS 9001:2005, by David Hoyle
    • World Standards Day with the Swaziland Standards Authority
    • Levelling the playing field in Swaziland, by Dr. Lomkhosi L. Mkhonta
    • National Quality Week 2014
    • Quality if Schools, by Dr. Richard Hayward

    Click here to download this newsletter.

     

     

     

     

     

     

     


  2. Winners of the 3rd International Best Practice Competition

    November 28, 2014 by ahmed

    The 3rd International Best Practice Competition was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices. The Best Practice Competition has been designed by the Centre for Organisational Excellence Research (COER), the developers of the Business Performance Improvement Resource, and is aligned to the Global Benchmarking Award (administered by the Global Benchmarking Network–knowledge experts in benchmarking and best practices).

    Award winner: JIC team with James Harrington, Professor Tony Bendell and Marc Amblard, CEO of EFQM

    Runner up: Maritime and Port Authority of Singapore (MPA) Runner up: Hospital Plató (Spain)
       
    Runner up: Dubai Police (UAE) Runner up: Yes Bank (India)

    Winner:

    • SPEARS Methodology for Employee Empowerment and Inculcating Excellence, Robby Thommy, Managing Director and Loganathan Murthy, HSET Head, Al Jazeera International Catering LLC, UAE

    Runners up:

    • MPA Future Ready Project, Manin Kaur, Assistant Director, Organisational Excellence Department, Maritime and Port Authority of Singapore (MPA), Singapore
    • Health Education Courses in the Street: A Service to the Citizen, Marta Barahona Orpinell, Client Management Coordinator and Cristina Martínez Mourin, Quality Coordinator, Hospital Plató, Spain
    • Virtual Application, Dr. Ahmed Bin Subaih, Deputy Director, Smart Services and Dr Mansoor Nasser Alrazooqi, Director, Virtual Applications Development Centre, Dubai Police H.Q., UAE
    • Customer Engagement through Social Media, Vivek Venugopalan Nair, Vice President, YES Bank Ltd., India

  3. Winners of the 3rd GBN’s Global Benchmarking Award

    by ahmed

    The 3rd GBN’s Global Benchmarking Award was held at the Abu Dhabi Chamber of Commerce and Industry on 24th/25th November. The award recognizes organisations that show how benchmarking (comparing and learning from others) is an integral part of their organisation’s improvement and innovation drive. An organisation’s benchmarking approach is assessed on 4 perspectives; Leadership Commitment, Pervasiveness of Benchmarking, Formality of Benchmarking and Results Achieved. The award is organized by the Global Benchmarking Network (GBN).

    Winner:
    Our Benchmarking Approach, April Kwek, Assistant Vice President, Consumer Credit Risk Management Department, OCBC Bank, Singapore

    Runners-up:
    Our Benchmarking Approach, Jacqueline Landicho, Human Resource Management Officer, City Government of Tanauan, Philippines
    Our Benchmarking Approach, Leila Kuhpaee, Planning Manager & Management Representative, Sehat Industrial and Trading Co., Iran

    Award winner: April Kwek from OCBC Bank (Singapore)

    Runner up: Sehat Industrial and Trading (Iran) Runner up: City Government of Tanauan (Philippines)

     

    The OCBC Consumer Credit Risk Management have demonstrated a relentless commitment to improvement and pursuing best practices through benchmarking. Since 2010 they have undertaken over 20 best practice benchmarking and quality projects with more than 40% of staff being involved and trained in benchmarking. This has assisted them to achieve the following results:

    • Employee Satisfaction Score – 13% improvement
    • Customer satisfaction – 11 % increase
    • Customer Complaints – 30% decrease
    • Productivity – Consumer approvals unit productivity gain 22%

  4. Benchmark Memo: November 2014

    November 18, 2014 by ahmed

    Greetings to our members,

    Read our Standard Benchmark Memo (for all members) or our SPRING Singapore Benchmark Memo (for members from Singapore)

    This month’s content includes:

    1. Featured Publications: Baylor Business Review and Information Management Magazine
    2. Featured Articles: Exploring what it takes to lead in the 21st century and Singapore Increases Cybersecurity Training for Youths
    3. Featured Case Study: Lean begins and ends with the customer
    4. BPIR Tip of the Month: Business Journals and Periodicals Library
    5. Featured Event: 3rd International Best Practice Competition and 3rd Global Benchmarking Award

    Best Regards,

    neil-sig

    Neil Crawford
    BPIR.com


  5. BPIR Best Practice Newsletter – Nov 2014

    by ahmed
     Like us on Facebook  Follow us on Twitter

    Hi,
    Welcome to November’s edition of the BPIR Newsletter. sharing with you best practices, improvement tools, and events.

    Best Practice Events
    13th International Convention on Quality Improvement, Lahore – Pakistan, 17 – 18 Nov.,  Organiser: PIQCExcellence in measuring the customer experience, Toronto – Canada, 18 Nov.,  Organiser: Excellence Canada.

    HR management: workforce focus, Auckland – New Zealand, 20 Nov.,  Organiser: NZ Business Excellence Foundation (NZBEF).

    20th Asia Pacific Quality Conference, Kuala Lumpur – Malaysia 23 – 26 Nov., Organiser: Asia Pacific Quality Organization (APQO)

    International Best practice Conference, Abu Dhabi – UAE 24 – 25 Nov. Organiser: Center for Organisational Excellence Research (COER).

    Diagnostic consulting – a revenue driver, Auckland – New Zealand, 26 Nov.,  Organiser: Institute of Management Consultants New Zealand (IMCNZ).

    EFQM assessor training, Dubai – UAE, 29 Nov.,  Organiser: Dubai Quality Group (DQG).

    Organisational Learning Conference, Abu Dhabi – UAE 30 Nov – 1 Dec, Organiser:  Emirates Center for Organisational Learning (ECOL)

    ** Also see BPIR Events Calendar **


    Featured Event: 3rd International Best Practice Competition and 3rd Global Benchmarking Award
    The 3rd International Best Practice Competition and 3rd Global Benchmarking Award will be held on the 24th and 25th of November 2014 at the Abu Dhabi Chamber of Commerce.There are 11 countries that are presenting at the best practice competition (India, Iran, Malaysia, Pakistan, Philippines, Saudi Arabia, Slovenia, Spain, Sri Lanka and UAE). There are more than 30 best practices in 10 areas will be presented. … the winner in 2013 was the Immigration and Checkpoints Authority (Singapore) and 2012, Curtin University (Australia).

    The Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    For more information about the competition visit the competition website BestPracticeCompetition.com and about the Global Benchmarking Award visit the award website GlobalBenchmarkingAward.com


    BPIR News
    • EFQM 25 years of Excellence – the Book – Read more and discover about 40 success stories of 25 years of Excellences.  ….read more
    • Tackling fat cat pay– Is there any link between executive pay level and their level of performance?.  ….read more
    • Managing conflict at work – Conflict is an inevitable part of organisational life and can take many forms, effective conflict handling is a critical management capability.  ….read more
    • Innovation is directly related to how you think – The “old ways” of doing things are no longer effective and it’s necessary to integrate innovative thinking into work and environment .  ….read more
    • Tips from Baldrige award-winning businesses – 4 tips from Baldrige award winners to help you implement business excellence effectively.  ….read more
    • Hoshin Kanri helps Toyota improve for the long term – How Toyota increased its production without buying companies, buying new automated equipment or buying new plants in low-cost countries.  ….read more
    • The real harm in multitasking – You’ve likely heard that multitasking is problematic, but new studies show that it kills your performance and may even damage your brain.  ….read more

    BPIR service of the Month – Business Journals and Periodicals Library
    Search for valuable expert opinion / benchmarking information / case studies, or just read your favourite business journals. Full on-line access to over 790 business periodicals from all over the world. Includes some of the most popular in the West and the East! To help you find what you want there are powerful keyword/phrase search engine and options to find and browse specific publications and save selected publication titles on a personal bookshelf.Click here to see a video clip on how to do it.


    Featured Publications
    BPIR provides full access to over 790 excellent business publications providing, in total, over 1,000,000 articles and reports. The cost of subscribing to any of these would cover your  BPIR membership while allowing you to read, search, and print from 790 top publications!
    Here are a few of the titles from the “Business and Economics” category (one of 23 categories):
    See the full list of titles

    -American Economist
    -Business Economics
    -Baylor Business Review
    -The Armed Forces Comptroller
    -Administrative Assistant’s Update
    -Journal of Southeast Asian Economies

     


    Featured Case Study: Lean begins and ends with the customer
    Best practice case studies are an important benefit that BPIR.com offers members. Our unique BPIR case studies are formatted as succinct 150 word outlines that have been crafted from more detailed reports. Members can access the original articles as desired because they are all linked to the case studies.  Read the following sample case study:



    Lean begins and ends with the customer
    This best practice case study describes lean manufacturing of aerospace components by Cox Machine Inc.
    – Cox focussed on operational excellence via lean initiatives such as 5S, Kaizen events, and cellular manufacturing.
    – Cox synchronised customer forecasts, its own forecasts, and supplier forecasts to achieve “Just-In-Time” material delivery. This reduced work-in-process inventory levels and operational expenditure. Material arriving at Cox was delivered directly to a machine cell, avoiding non-value added warehouse storage.
    – Cox used two or three machines in a one-piece-flow methodology which further shortened lead times for production.
    – At Cox the lean supply chain began and ended with the customer. By utilizing mutually beneficial shipping methods and bar coding delivery times were reduced lowering Cox’s inventory of finished goods. Cox reduced its average quoted lead time from sixteen weeks to four. By using lean transactional processes, Just-In-Time material, one-piece flow cells, and long-term agreements, Cox realized a significant and meaningful increase in inventory turns and available cash
    .   …..….read more case studies

    Remember to

    Regularly check out the bpir.com for benchmarks, best practices and business excellence. We know you will find valuable knowledge and we always welcome your feedback, so if you have time, please email any comments about our services to feedback@bpir.com.
    If you are currently not a member of the BPIR, or wish to upgrade your membership then please review our membership offerings at JOIN NOW. you won’t be disappointed.

    Regards,Neil Crawford
    ——————
    General Manager
    BPIR.com Ltd
    Business Performance Improvement Resource (BPIR)
    Centre for Organisational Excellence Research (COER)
    neil@bpir.com
    ———————————————————————————-
    “To know the road ahead, ask those coming back” – Chinese Proverb

    Note: this newsletter has been sent to you because you have subscribed to it or to the BPIR.com or one of its partner resources or we believe you wish to be on the list for other reasons. Should you wish to unsubscribe please click here or email contacts@bpir.com.