1. It’s all about commitment

    December 10, 2009 by admin
    In their pursuit to be the best small nation navy in the world, the Royal New Zealand Navy has won the gold award of the New Zealand Business Excellence Award (NZBEA) for 2009.As a result of their commitment to excellence and achieving their vision the navy productivity doubled in ten years through organisational learning and teamwork.

    Well done to the Royal New Zealand Navy!

    Media press release:

    Navy Wins Gold, Productivity Doubles in Ten Years

    The Royal New Zealand Navy has become the first public sector organisation in New Zealand, and only the third New Zealand business in 10 years, to win an internationally recognised Baldridge Gold Award from the New Zealand Business Excellence Foundation.

    The award will be presented by His Excellency the Governor General, Sir Anand Satyanand this Friday at a ceremony in Auckland.

    Chief of Navy, Rear Admiral Tony Parr is delighted at the Navy’s success.
    “This award is both national and international recognition of the Royal New Zealand Navy as a world class organisation,” said Rear Admiral Parr. “It’s a significant milestone on our journey to achieving operational excellence and our vision of being the best small nation Navy in the world.”

    The Baldridge Gold Award has only been won by two other New Zealand companies in the last decade; Vero Insurance and NZ Aluminium Smelters.

    “The award recognises that the support organisation we have for our ships and people is as good as that of any business or enterprise. That organisation is essential for delivering the Navy’s operational capability by way of ships at sea,” said Admiral Parr.

    “We are now twice as productive for every person at sea as we were ten years ago. We’ve taken delivery of new ships since 2007 and will soon be operating a fleet of 12 ships that deliver the full range of maritime military capability from combat and security missions to peacekeeping, border patrol and humanitarian and disaster relief.”

    “To support a high operational tempo in a financial environment that is always constrained we had to focus on continuous improvement in technology, business processes and the training and employment of our people. As a result of this work we have achieved a significant increase in the number of days ships are spending at sea.”

    Rear Admiral Parr praised the work of Navy people over the period of involvement with the New Zealand Business Excellence Foundation.

    “This award demonstrates that the Royal New Zealand Navy is receptive to change and new ways of doing business, and that our people are high achievers.

    “It has been a journey of 10 years duration – a testament to the shared vision of successive Chiefs of Navy over that time, and indicative of an organisation that is responsive to change and achieving value for money for the Government and people of New Zealand.

    “Operational excellence in the delivery of maritime military capability is our ultimate goal but we know that we can only achieve this if we have excellent business processes to keep our ships at sea and our people trained, competent and motivated. The award, and the rigorous evaluation process it involves, demonstrates that the Navy understands its business, understands how its resources are allocated and is disciplined about its strategic direction.”


  2. And the winner is…

    by
    The winners of New Zealand Business Excellence Award were announced on Friday 20th November,  the winners were:
    Royal New Zealand Navy – Gold award
    New Zealand Fire Service – Silver award
    Western Bay of Plenty District Council – Silver award

    The New Zealand Business Excellence Award is based on the US Baldrige which gives the winners a global recognition.

    Congratulations for the winners

    Media press release:

    Navy sails to victory in NZ’s toughest and most prestigious performance excellence awards

    The Royal New Zealand Navy have achieved the highest accolade in the 2009 New Zealand Business Excellence Awards, to be presented at a gala luncheon today (Friday 20th Nov).
    Another state service, The New Zealand Fire Service is to receive a silver award, as will the Western Bay of Plenty District Council.

    The awards are administered by the New Zealand Business Excellence Foundation. Foundation CEO, Mike Watson, says “Being awarded a Gold gives the winner official World Class status. These awards are unique in that they are based on an international criteria and scoring system and a rigorous 4 stage assessment process. They are the only awards in New Zealand which are fully aligned to the internationally respected US Baldrige criteria. Only 2 other Gold level Awards have been presented in New Zealand in the past 13 years.”

    The presentation of the Gold Award marks the culmination of more than a decade of hard work by the Navy having already achieved 2 NZBEA bronze and a silver award. In their assessment the judges recognised: “The Royal New Zealand Navy have demonstrated a long term commitment to excellence and achieving their vision (to be the best small nation navy in the world). Organisational learning and a strong commitment to teamwork is well embedded in the Navy coupled with a passion for efficiency and innovation. The Navy have a number of world class systems and are recognised as a role model for many other organizations.”

    Chief of Navy, Rear Admiral Tony Parr said “This award is both national and international endorsement of the Royal New Zealand Navy as a world class organization. Operational excellence in the delivery of maritime military capability is our ultimate goal but we know that we can only achieve this if we have excellent business processes to keep our ships at sea and our people trained, competent and motivated.  The NZBEA Gold Award, and the rigorous evaluation process it involves, demonstrates that the Navy understands its business, understands how its resources are allocated and is disciplined about its strategic direction.”

    The New Zealand Fire Service embarked on the NZBEA journey in 2002, winning a bronze award in 2005.  NZFS Chief Executive and National Commander Mike Hall says "Achieving a Silver Business Excellence award is the culmination of a great deal of hard work and commitment from across the organisation.  This award recognises that effort and encourages us to maintain our performance improvement focus for the Fire Service."

    The other organization to be awarded an NZBEA silver award is Western Bay of Plenty District Council. CEO, Glenn Snelgrove said the silver award validated his organisation's approach that integrated planning, service delivery and monitoring in local government was fundamental to delivering effective results.
     "Council's are inherently complex organisations that often have to meet the competing demands of providing an array of services within the bounds of a tight legislative, budgetary and reporting framework.  The NZBEF model has been fundamental to ensuring every member of the council team is focused on meeting these demands through well planned, cost effective service delivery to Western Bay residents and ratepayers."

    Presented alongside the Business Excellence Awards will be the distinct second tier of awards, the NZ Business Achievement Awards. These are an abridged but still tough version of the Business Excellence Awards. Honoured in this category will be Saint Clair Family Estate and Recreational Services.

    Managing Director of Saint Clair Family Estate Neal Ibbotson said that achieving the highest level in the 2009 NZ Business Achievement Awards is due to the commitment of all of the quality Saint Clair team.  “We commit to quality across all aspects of our business – quality people, quality vineyard management, quality wine making, quality marketing and quality distribution.  We continually ask the question ‘How Do We Do It Better'?  This award signifies the success of our philosophy while at the same time empowers us to continue to grow, develop, and improve.
    It is the team approach of our excellent people who are able to make a difference and ensure the highest possible standard within the business with the ultimate goal of producing world class wines of excellence”.

    Brett Turner, Managing Director, Recreational Services says “This is a great reward for all involved – more than ticking the boxes of a submission process we really took on board all the learnings, and have made significant changes throughout the company. It is great to have this formal recognition, but even better to know that we are now a more focused and dynamic organisation as a result of the process we went through to achieve it.”

    The 2009 New Zealand Business Excellence Awards Gala Luncheon takes place at the National Maritime Museum in Auckland, 11.45 – 3.30 today (Friday 20th November).

    www.nzbef.org.nz