1. EFQM webinar: shift to individualism – the importance of understanding psychological empowerment and self-empowerment

    May 22, 2018 by ahmed

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    Expert webinar – shift to individualism – the importance of understanding psychological empowerment and self-empowerment, 28 June

    A Series of Three Webinars on Leadership and Employee Empowerment based on the framework of EFQM.

    There are strong arguments about understanding the psychological impact of employee empowerment on individuals – whether they are in leadership or non-management positions.

    Webinar 3 focuses on psychological empowerment and self-empowerment as these have implications on an individual’s self-esteem, self-efficacy and locus of control which in turn affects their innovation and creative capacities. It is also important for leaders to be psychologically empowered.

    Click here to register

     

     

     

     

     


  2. EFQM webinar: Introductory webinar – get the flavour

    by ahmed

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    Introductory webinar – get the flavour, 12 June

    This one-hour event will introduce you to EFQM and our Excellence Model, give you basic understanding of EFQM’s portfolio and our network as well as how you could benefit from it. There is no need to travel as the webinar is brought by interactive online platform, which will give you an opportunity to ask questions. More details are provided upon registration.

    Click here to register

     

     

     

     

     

     


  3. BPIR newsletter:Best practice report – Smart Services

    May 21, 2018 by ahmed

     

     

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    Best Practice Report: Smart Services

    This report outlines the best practice research undertaken by BPIR.com in the area of Smart Services. The best practices have been compiled under seven main headings. This new layout is designed to enable you to scan subjects that are of interest to you and your organisation, quickly assess their importance, and download relevant information for further study or to share with your colleagues

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    Featured Events

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    Call for entries: 
    6th International Best Practice Competition  2nd Organisation-wide Innovation Award

    The International Best Practice Competition encourages organizations to share their best operational and managerial practices, processes, systems, and initiatives and learn from the experience of others. It provides an opportunity to celebrate the achievements of individuals and teams that have been responsible for creating and/or managing the introduction and deployment of best practices.

    To submit your Best Practice please visit http://www.bestpracticecompetition.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018 . Last year there were 45 entries with 26 qualifying to the Competition Event.  The 6th International Best Practice Competition will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    In addition, to the International Best Practice Competition (IBPC) organisations are encouraged to apply for IBPC’s 2nd Organisation-Wide Innovation Award. This award recognises organisations that have embraced best practice learning and combined this learning with their own ideas and creativity to become highly innovative. The award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form

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    Call for entries:  6th Global Benchmarking Awards

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry application please visit http://www.globalbenchmarkingaward.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    Add the Congress to your calendar


    Latest News

    • Interview with EFQM COO Gianluca Mule on the 5E of excellence and much more!….read more
    • 6th International Best Practice Competition – Call for entries….read more
    • Get your employees in sync with text messaging….read more
    • Best practice benchmarking project: A framework to reduce the prevalence of diabetes….read more
    • TRADE Best Practice Benchmarking Methodology update….read more
    • Love was in the air (and financial reserves are in the wallet)….read more
    • Leadership practices of Stellar Solutions….read more

    Do you know that there are more than 85 self-assessments available in BPIR.com? And increasing…

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    Continuous Quality Improvement at a charity services provider

    The Brothers of Charity Services, a Scottish provider of services and support, winner of a Quality Scotland Committed to Excellence Award, 2016, initiated a continuous quality improvement approach. A self-assessment provided a baseline and highlighted key action areas in strategy, resources and results that needed work. Three improvement projects were initiated 1) broadening involvement in Strategic Planning and implementation to achieve continuous development; 2) planning and managing internal resources and systems more effectively to improve organisational efficiency; 3) gathering information and applying results to improve performance. The project resulted in 1) increased engagement of stakeholders in formulating and reviewing plans; 2) the development and application of KPI’s across services and functions; 3) the implementation of an Efficiency Savings Plan that resulted in greater management ownership for costs and efficiency savings; 4) an Improved focus by the Senior Team on continuous quality improvement.

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    Business Process Improvement at a service provider

    Eildon Housing Association, a Scottish Housing, Care and Support services provider, identified needed areas of improvement and undertook three projects to effect change: 1) To improve levels of employee engagement and improve absence and turnover KPIs; 2) to prepare Financial Statements under a new Accounting regime; 3) To deliver enhanced customer service for telephone repair requests, and achieve an overall increase levels of customer satisfaction with the repairs service. Sessions with staff ensured everyone knew which projects were being delivered and why. Project team meetings were held at regular intervals. On completion of the projects Eildon achieved: 1) Improved Absence (4%) and Turnover (5%) KPIs; 2) Customer satisfaction levels with repairs service rose above internal targets and exceeded set benchmarks, 3) previously unseen blocks in workflows were identified and corrected. Eildon became one of the first adopters of the new accounting regime and was awarded a 2016 Quality Scotland Committed to Excellence Award.

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    BPIR Tip of the Month – Self-assessment tools and surveys in BPIR.com

    Do you know that there are more than 85 self-assessments available in BPIR.com?

    You may like to assess the performance of a functional area, business practice or approach (such as your marketing or your performance measurement Self-assessment tools and surveys in BPIR.com ent system), or the performance of your whole organisation. Undertake the assessment and then use the other BPIR.com resource to provide ideas and best practices to address your opportunities for improvement.

     


  4. 6th Global Benchmarking Award – Call for entries

    May 20, 2018 by ahmed

    GBN

    The Global Benchmarking Network (GBN) launched the Global Benchmarking Award in 2012 to recognise those organisations that had integrated benchmarking into their organisation’s strategy and processes in order to continuously learn and innovate.

    To submit your entry application please visit http://www.globalbenchmarkingaward.com/entry-form where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 6th Global Benchmarking Award will be held in will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The winner of the Global Benchmarking Award in 2016 was Al Jazeera Catering International (UAE). In 2015 the winner was The Medical City, (Philippines) and in 2014 the winner was OCBC Bank (Singapore). For videos on these award winning organisations click here.


    Add the Congress to your calendar


  5. Interview with EFQM COO Gianluca Mule on the 5E of excellence and much more!

    May 19, 2018 by ahmed
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    Gianluca Mule, EFQM COO

    Originally posted on EFQM

    1- Can you introduce yourself and what your role is at EFQM?
    My name is Gianluca Mulé. Some of you might know me already. I have been at EFQM for more than 10 years now, starting as an analyst in 2006. Since then I have changed roles many times and have been working closely with national partner organisations from more than 40 countries. Since January 2018 I have been appointed COO with a strong focus on reviewing the EFQM value proposition based on what “new” excellence is today and what organisations’ new needs are.

    2- What is your view on what “new” Excellence is today?
    A prescriptive recipe for excellence today does not exist; however, we have a good idea of what the main ingredients should be. The first critical success factor ingredient is network as we all know the importance of joining and being part of a network and expand it accordingly. The second factor is performance excellence. It is so crucial to deliver and sustain excellence results! This is only possible when a clear understanding of stakeholders and stakeholders’ needs is achieved. Frameworks and techniques, such as EFQM Model and Radar can help organisations better understand their stakeholders’ expectations and then delivering against them. The third factor is about promptness to changes, even better, promptness to anticipate change. Forces of change are the only constant certainties in today’s world and organisations need to understand how to address new megatrends and challenges on time. The fourth is about visibility and recognition which is driving the trust of customers and the energy of employees. The fifth and final factor is about engaging in learning opportunities and experiences with peer companies and the external world. We should never stop learning from each other and growing together.

    3- What are you doing at EFQM to address these elements?
    At EFQM we have recently launched a new important message, the 5E of Excellence, a new canvas for a reviewed value proposition which goes in the direction of addressing these 5 elements of excellence with extra value that we can provide to our community vis a vis them. We are working on implementing strategic initiatives in each of the 5 blocks.

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    Network: we are working on integrating the Excellence Network of National Partner Organisation in Europe, in strengthening the relationships with partners all across the world and in giving a new visibility and role to the Global Alliance for Excellence (Global Excellence Model Council see website) which EFQM initiated years ago. At EFQM, we nurture a vast network for innovative organisations and business leaders to share knowledge, experiences and good practices. We believe in a world where organisations work together and are recognised as the benchmark for sustainable economic growth.

    Excellence development: we are working on simplifying and segmented our services for organisations and professionals. Existing products for training and assessment are being streamlined, additional added value workshops are being developed and new opportunities for professionals will be soon available.

    Excellence builders: this is our offering to the community to better understand and act upon forces of changes. We have selected a few themes (namely agile organisations, digital transformation, innovation, business ecosystem, human capital and sustainability) where we are partnering with thought leaders and provide our members with new opportunity to learn and evolve their experiences in addressing them;

    Global recognition: we offer recognition and exposure to organisations and professionals. Our flagship offering for organisations is obviously the EFQM Global Excellence Award which we are continuing to refine and the Global Excellence Index (http://www.globalexcellenceindex.org). Acting as an official EFQM assessor is a unique opportunity for professional exposure and recognition.

    Sharing, learning and benchmarking: we are working on initiatives which will leverage the aspect of sharing and learning within the community. On top of the Good Practice Visits, webinars and CoPs, we will pay attention to the construction of benchmarking portal (together with our partners) and sharing platforms.

    4- Can you expand a bit more on the Excellence Builders?
    The idea is to work with thought leaders (blending their competence with our methodology) on each theme and offering opportunities to members to share experiences on how to address these challenges, develop learning programs, exploiting the holistic approach of EFQM, planning learning events and sharing good practices, etc. In the past weeks we have successfully run the first webinars as part of the builders.

    On the 12th of April, as part of Human Capital builder, we presented the first webinar in a series of three webinars on Leadership and Employee Empowerment based on the framework of EFQM entitled “What is Employee Empowerment and why is it important as an organisational strategy?”

    Our next webinar with Dr Richard Griffith entitled “Leading Across Borders: Capitalizing on your Cultural Currency” looked at to accumulate and wisely invest your cultural currency so you can better claim the value inherent in international business.

    Our last webinar for the month of April was a unique opportunity to learn from an EFQM member on how to address, in practical terms, the challenges of digital transformation. An excellent real-life experience from #ENAGAS with Víctor Gimeno Granda.

    We will soon be running new webinars which will touch upon a wide range of subjects such as Business Ecosystem Excellence and Innovation. On the 22nd of May we will look at how a structured approach to Innovation can make the CEO’s dream of being innovative a reality. On the 24th of May, we will discover how today the innovation landscape is changing and how it calls for more partnerships with external partners and very often partnerships with companies we barely knew before.

    On 28th June, EFQM together with Renault Nissan Consulting we organise in Paris an interactive day on “Strategy and Agile Execution”. This topic is crucial today as, in the ever more complex business world that we operate in today, organisations have to be able to adapt rapidly and cost efficiently to changes in the environment and customer behaviour. On this occasion, we offer to the EFQM Community the occasion to discover the brand new products/services developed by EFQM and RNC to support organisations to improve their capacity to execute their strategy in a more agile way (e.g. the Agility Good Practice Exchange Platform, the “Agile Transformation Programme”, how to build an app, etc.). This kick-off meeting will be hosted by EDF (EDF Cap Ampère – 1 Carrefour Pleyel, 93200 Saint-Denis, France). Please note that there will be 40 seats for this unique event that will be assigned on a first come-first served basis; so, contact us ASAP to register.

    For innovation we already have a comprehensive programme available for members which makes use of the leading-edge technology. We have also been mapping out the competencies of EFQM professionals to see how they can contribute further to this topic! Exciting projects are on their way in the months to come and the whole team is looking forward to bringing these to fruition.

    “It’s through curiosity and looking at opportunities in new ways that we’ve always mapped our path.” Michael Dell

    5- Do you have anything else you would to like to share?
    We are hoping to start distributing the Model free of charge in digital format, through a sponsorship pattern very soon – more information soon… We have already some languages sponsored, which will be made openly available through the EFQM website as well as our national partners organisations’ platforms. We are looking for organisations interested in sponsoring the English version. This is an opportunity to associate an organisation with the EFQM Excellence Model, and build awareness among more than 50,000 model-users. (For more information: contact us at info@efqm.org)

    And as a final word, I am looking forward to meeting you later this year at the EFQM Forum, the Symphony of Excellence, on 18 & 19 October in Vienna (www.efqmforum.org).

    “Success is where preparation and opportunity meet.” Bobby Unser