1. See how Baldrige strengthens America, state by state

    June 7, 2018 by ahmed


    Originally posted on Blogrige by Christine Schaefer

    Newly Updated Data, Searchable by State
    Did you know that data about Baldrige impacts are easily accessible and updated annually? For example, choose Baldrige in Colorado from the drop-down menu.Colorado Participants in the Baldrige Award Process
    The state of Colorado is home to five organizations that have received Baldrige Awards since 2000. Those organizations represent nearly every sector of the U.S. economy. They include a business, a health care organization, an education organization, and two nonprofits, with one being a municipal government.

    What’s more, between 2005 and 2017, 21 organizations that participated in the annual Baldrige Award process have been based in Colorado. Two applicants from Colorado in 2017 alone represented 1,503 jobs, 17 work locations, about $241 million in revenues/budgets, and more than 158,000 customers.

    Through the rigorous performance evaluations provided as part of the Baldrige Award process, all applicant organizations from Colorado over the years have received comprehensive feedback reports to help them improve work processes and results. Of course, the Baldrige evaluation feedback ultimately promoted the Colorado organizations’ long-term success and, in turn, the state economy.

    Spotlight on 2017 Baldrige Award Winner: City of Fort Collins
    The latest Baldrige Award recipient from Colorado is the City of Fort Collins. The fourth-largest city in its state, it is located about an hour north of Denver, in the foothills of the Rocky Mountains. The City of Fort Collins provides a full spectrum of municipal services to its residents, including parks and recreation, roads, transit, and police services, as well as all four major utilities (water, wastewater, storm water, and electric power). Most recently, the city added broadband service to enable high-speed Internet access for all households and businesses. With about 2,400 employees today, the high-performing government is actively preparing for its current population of 170,000 to grow to 250,000 in the years ahead.
    A few achievements of the City of Fort Collins:

    • High citizen satisfaction, as reflected in residential survey ratings in the top 10% of U.S. cities for quality-of-life metrics that include “best place to live,” “best place to work,” quality of recreation and culture, availability of job opportunities, air quality, and visual attractiveness
    • Top 1% ranking among U.S. cities for the quality of its drinking water and for the status of the city’s emergency preparedness
    • High citizen engagement, as demonstrated by residents’ involvement in 27 advisory boards and commissions that provide input to the city government

    Rocky Mountain Performance Excellence
    Like most other Baldrige Award recipients, the City of Fort Collins first received a top-tier, state or regional award for its high performance in an evaluation based on the Baldrige Criteria for Performance Excellence (part of the Baldrige Excellence Framework). In 2014, the city earned the Peak Award of Colorado-based Rocky Mountain Performance Excellence (link is external) (RMPEx). The feedback report the city received through the RMPEx evaluation helped it improve its work processes and results.

    As a partner program serving organizations in three Western states (Colorado, Montana, and Wyoming), RMPEx relies on the national Baldrige Performance Excellence Program to develop and distribute the Baldrige Excellence Framework and related resources that help organizations in its region improve their performance. In this way, the federal Baldrige Program and its private-sector partner programs in the nonprofit Alliance for Performance Excellence (link is external) (of which RMPEx is a member) together help strengthen the entire U.S. economy. The journey to excellence of the City of Fort Collins, supported by evaluation services it received from both the national and state-level Baldrige programs, is just one example of how the Baldrige enterprise benefits America.

    “Baldrige evaluation feedback ultimately promoted the Colorado organizations’ long-term success and, in turn, the state economy.”

  2. Fiji commits to lifting health and safety performance

    May 30, 2018 by ahmed


    Posted by Michael Voss, Senior Consultant for COER and Director of Pyxis.co.nz and MICHAELVOSSNZ.COM

    Hot on the heels of the release of the ISO 45001 international standard for occupational health and safety, Fiji commits to improving the health and safety of its workforce.At the first ever National Conference for Occupational Health & Safety (OHS) a collaboration between the Ministry for Industrial Relations, the National Training and Productivity Centre (NTPC) of Fiji National University and the International Labour Organisation (ILO) was announced. The aim of the conference was to bring as many like-minded people together to discuss current and future OHS issues for Fiji.

    Isimeli Tagicakiverata National Training and Productivity Centre, Hon. Jone Usamate, Minister for Employment, Donglin Li (ILO Director for Pacific Island Countries)

    Isimeli Tagicakiverata National Training and Productivity Centre, Hon. Jone Usamate, Minister for Employment, Donglin Li (ILO Director for Pacific Island Countries)

    The ILO recognises young workers make up 15% of the world’s 540 million workforce, and in many countries this group are largely “invisible” and deprived of bargaining power and effective representation.

    Fiji workplace statistics reported through the Workers Compensation Service total 1636 injury cases for 2017 and seven fatalities over the past three years. Over 50% of reported accidents involve young workers in the 20 to 30-year age group. As a result, the theme of the 2018 World Day for Safety and Health at Work is on improving the health and safety of young workers.

    The Minister for Employment, Productivity and Industrial Relations, Hon. Jone Usamate said
    “Fiji needs a national occupational health and safety culture. A culture in which the right to a safe and healthy working environment is respected at all levels and at all times. We need the culture where we all take action to maintain and develop occupational health & safety.”

    Attendees of National Conference for Occupational Health & Safety - Pearl Resort, Fiji

    Attendees of National Conference for Occupational Health & Safety – Pearl Resort, Fiji

    Conference organiser, the National Training & Productivity Centre (NTPC) at the Fiji National University trains over 1000 workers in the area of vocational health and safety annually. The conference provided an opportunity to brief the over 100 institutions represented at the conference on the recently released ISO 45001 OHS management systems international standard. During July 2018, the NTPC will be running a training course for businesses to understand current OSH practice and how to meet the requirements of this ISO 45001 standard.

    My thanks go to the NTPC for inviting me to address the conference. I wish the Ministry all the best for their efforts in raising the health and safety of workplaces in Fiji.

  3. Latest research reveals 55 countries have a Business Excellence Award

    May 29, 2018 by ahmed
    Research conducted by the Centre for Organisational Excellence Research (COER) has revealed that at least 55 countries have a national business excellence award. Some countries have more than one award, making a total of 65 award programs.

    Eligibility of an award to be considered as an active Business Excellence Award
    Business excellence awards were considered as “active” if they were based on a holistic business excellence framework and used similar assessment methods to internationally recognised frameworks such as the EFQM Excellence Model and the Baldrige Excellence Framework. Also, to be included, an awards program must have been run in 2016, 2017 or planned for 2018.

    BE framework

    In addition to the 55 countries, 14 countries did not have an awards program but were running initiatives to encourage organisations on a business excellence journey.

    List of Active Business Excellence Awards
    We encourage readers of this blog to check the list and inform us if our information on your country’s award is incorrect or missing.

    The following graph shows that the EFQM Excellence Model is the most commonly used, particularly in Europe and the Middle East. 30 countries use the EFQM Excellence Model or models similar to it. The Baldrige Excellence Framework is also popular with use in the United States and many countries in Asia. 19 countries use the Baldrige Excellence Framework or models similar to it. 15 awards programs use a unique model and one business excellence award in Sweden enables award applicants to choose between using the Baldrige Excellence Framework, EFQM Excellence Model or the Swedish Business Excellence Model.

    BE chart

    This research was conducted by Saad Ghafoor, PhD student and Dr Robin Mann, Head of COER.

    COER supports organisations and countries in business excellence in a number of ways:

    • COER is undertaking research that is improving our understanding of National Business Excellence Awards and strategies. COER’s “Excellence Without Borders”. Project aims to assist the administrators and custodians of business excellence to effectively develop and manage regional and national business excellence strategies and awards.
    • COER is working closely with a number of countries to help them develop national business excellence strategies and services. For example, refer to our recent work in Tonga and how we assist organisations on their improvement journey through Dubai We Learn.
    • COER is currently organising with the Abu Dhabi Chamber of Commerce, APQO and GBN the Global Organisational Excellence Congress, 10-12 December 2018, Abu Dhabi, UAE. This event includes the International Best Practice Competition and GBN’s Global Benchmarking Awards.
    • COER’s BPIR.com resource contains a wealth of best practice information including 1,000’s of best practices that are categorized by business excellence frameworks, and over 80 self-assessment tools.

    For more information on COER’s work please contact Dr Robin Mann, r.s.mann@massey.ac.nz

  4. 2nd Organisation-Wide Innovation Award – Call for entries

    May 24, 2018 by ahmed


    The Organisation-Wide Innovation award recognises organisations that excel in inculcating an innovation culture throughout all facets of their operation from the leadership to employees and covering all stakeholders leading to innovative processes, products and services. The process of entering the award is the same as for entering the International Best Practice Competition and similar rules are applied. To submit your entry please visit http://www.bestpracticecompetition.com/organisation-wide-innovation-award where you can download an entry form. The First Call for entries closes on 1st of August 2018.

    The 2nd Organisation-Wide Innovation award will be held in Abu Dhabi, UAE, 10-12 December 2018 as part of the Global Organisational Excellence Congress courtesy of the Abu Dhabi Chamber of Commerce & Industry.

    The Congress will also include:

    24th Asia Pacific Quality Organisation International Conference

    • ACE Team Awards Competition 2018
    • 18th Global Performance Excellence Award

    12th International Benchmarking Conference

    • 6th Global Benchmarking Awards

    6th International Best Practice Competition

    • 2nd Organisation-wide Innovation Award

    Sheikh Khalifa Excellence Award’s Best Practice Sharing Conference

    The other awards/competitions that will be held as part of the Congress are explained here https://www.globalorganisationalexcellencecongress.com/enter-a-competition/

    The Organisation-Wide Innovation award winner in 2017 was the National Library Board (Singapore). To watch a video of the award winner click here.

    2017 Runner-up - Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner - Siang Hock Kia, National Library Board (right) with judges

    2017 Runner-up – Manin Kaur, Maritime and Port Authority of Singapore (left) and Winner – Siang Hock Kia, National Library Board (right) with judges

    Add the Congress to your calendar

  5. EFQM webinar: shift to individualism – the importance of understanding psychological empowerment and self-empowerment

    May 22, 2018 by ahmed




    Expert webinar – shift to individualism – the importance of understanding psychological empowerment and self-empowerment, 28 June

    A Series of Three Webinars on Leadership and Employee Empowerment based on the framework of EFQM.

    There are strong arguments about understanding the psychological impact of employee empowerment on individuals – whether they are in leadership or non-management positions.

    Webinar 3 focuses on psychological empowerment and self-empowerment as these have implications on an individual’s self-esteem, self-efficacy and locus of control which in turn affects their innovation and creative capacities. It is also important for leaders to be psychologically empowered.

    Click here to register